Position Description:
Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country. With over 30 different medically supervised weight loss programs, we are the premier choice for those looking to safely achieve their desired results. Our team of dedicated professionals works with each patient to craft a plan that fits both their lifestyle and health needs. We currently serve multiple communities in Illinois, Indiana, Arizona, Ohio, and Florida with ever-expanding locations. If you share our commitment to providing personalized care and have a desire to make a difference, then come join us on this rewarding journey!
SUMMARY/OBJECTIVE
The Medical Provider Assistant (MPA) is a key role in our clinic. The MPA is responsible for ensuring a positive experience for patients by providing exceptional care, including tasks such as taking vital signs, collecting blood and lab samples, and following standard procedures. The MPA is the "face" of the clinic and plays a crucial role in maintaining high levels of patient satisfaction.
Position Responsibilities:
Performs phlebotomy on all patients
Administers intramuscular injections and subcutaneous injections.
Educates patients on how to self-administer injections
Constitutes medications and prepares them for patient pick up
Triages patients
Enters all patient metrics into exam forms
Scans and maintains patient paperwork
Tracks inventory of supplies
Memorizes all phone scripts
Answers all incoming calls
Schedules and/or reschedules appointments
Makes outbound calls to all patients requesting a consultation, seeking to reschedule, or wanting to book an appointment
Confirms appointments via phone call, email, and/or text message
Greets, checks in, and checks out all patients
Rings up retail purchases
Understands and utilizes Options software systems
Maintains a general understanding of all Options programs
Completes patient InBody scans
Manages patient flow to minimize wait time
Closes and reconciles the point-of-sale system
Ensures organization and cleanliness of waiting area, front desk, restroom, and all other clinic common areas
Performs other related duties to benefit the mission of the organization Competencies:
High energy and enthusiasm for helping people
Excellent Phone Skills
Intermediate computer skills
Experience with EMR and phone systems
Ability to multi-task, adapt and change focus frequently, and work in a fast-paced environment
Must be adept at performing phlebotomy without supervision
Understands and complies with all HIPAA and OSHA standards Required Education/Experience : Required Education and Experience -
High School Diploma required
Medical Assistant or Phlebotomy Certification required
One year of experience in a receptionist, front desk, or customer service role
One year of medical assisting or phlebotomy experience required We Offer:
Medical (Employer supplemented), Dental, Vision
Parental PTO
Employer paid short-term disability
Paid Time Off (PTO).
Continuing Education Reimbursement
Ongoing Teambuilding Events and Experiences
Continuing to enhance and enrich and formalize our employee recognition and rewards program
Generous discount on Options Medical Services and Products (40%)
Promotion and Career Growth Opportunities