Business Systems Analyst

Main Responsibilities:

• Understand customers' requirements and create solutions inside OptimumHQ's platform.
• Helpdesk support for OptimumHQ applications.
• Consult with, analyze, and support technology and business clients.
• Assist clients in data modeling and structuring datasets to meet their needs.
• Define, manage, and integrate product plans and ensure deliverables are met with each client.
• Work with other departments to coordinate design, delivery, and implementation.
• Utilize OptimumHQ platform to enhance the client’s existing process.
• Serve as the liaison between client and OptimumHQ staff, helping define system integration requirements.
• Expand OptimumHQ’s revenue through cross-selling and upselling with existing clients.
• Increase renewal rates and reduce client loss.
• Influence future value through increased product adoption, customer satisfaction, and overall customer relationships.
• Drive new business growth through greater advocacy.
• Keep note of future developments and releases of OptimumHQ.
• Manage and support development of the OptimumHQ platform.
• Work with leadership and developers to prioritize development, testing, and releases of OptimumHQ features.
• Ensure developments are fully tested.
• Maintain OptimumHQ's processes such as change management, security, backup, and compliance, with supporting documentation.
• Maintain data integrity, security, and confidentiality standards.
• Champion company-wide culture of Customer Success.

Knowledge, Skills, and Abilities:

• Business analysis experience, including use of structured business process analysis and/or improvement methodologies.
• Proven track record of driving business systems, process analysis, work streams, from design to implementation.
• Experience in user requirements definition and management for technology projects, including structured communication of requirements to developers and integrators.
• Understanding of workflow modelling tools or ability to quickly learn new tools and techniques.
• Efficient use of all Microsoft platforms, especially Excel. Must be able to create PivotTables.
• Ability to quickly identify and manage issues, finding the best path for resolution; keen to share knowledge and understanding to maximize company effectiveness.
• Strong customer service skills and passion for customer success and growth.
• Understanding of value drivers in recurring revenue business models.
• Provide clear and concise documentation to support the technical integration/interfacing infrastructure.
• An understanding and/or experience of different programming technologies.
• General knowledge of database design, data structures, and programming, including HTML, SQL, and JavaScript.
• Analytical and process-oriented mindset.
• Desire for continuous learning and improvement.
• Excellent communication and presentation skills.
• Resolves issues effectively: seeing real problems, being comfortable with conflict, calling out the problems, and solving the issues in a practical and timely manner.
• Self-motivated, capable of working with limited supervision.

Required Education: Bachelor's degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Mesa, AZ
Required Language: English

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Work Location: In person