Company DescriptionOur mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams’ growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.Job DescriptionOptimum Retail Dynamics Inc. is currently seeking talented individuals with prior experience in a customer service setting.We are expanding and looking for individuals to help innovate and grow our clients’ presence within new market segments!Our successful Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable, flexible, tech savvy, and have willingness and desire to assist customers.Do you believe a great customer service experience should be delivered to everyone? Well we do too.You will directly contribute to each customer’s experience by determining their wants, needs and interests to identify the best entertainment package solution.If you are passionate about providing an outstanding and personalized customer service experience and want to work in an open, fun, warm and thriving environment, we want to talk to you!Job Summary:Deliver world class customer service and build customer satisfaction and loyalty by troubleshooting all customer inquiries regarding products and services on a face-to-face basiMake the best use of all resources, tools, and technology to troubleshoot and resolve customer service issuesComplete ongoing training to stay abreast of product, service and policy changesProvide effective and timely resolution of a range of customer inquiresQualificationsA background check is required of all applicants offered employment. Optimum Retail Dynamics Inc. is proud to be an equal opportunity employer.Additional InformationEducation and/or formal training:High school diploma or GED equivalent.Excellent interpersonal skillsAbility to identify and meet customer’s needs and requirementsExceptional customer service skillsPunctual, regular, and consistent attendance is requiredKnowledge, skills and abilities:Excellent verbal and written communication skillsMust be self-motivated with a demonstrated ability to work independently in a fast paced environmentAbility to establish and maintain effective relationships with customersStrong team and interpersonal relationship skills conducive to team developmentAbility to work independently, make judgment decisions and demonstrate consistent follow throughCreates and maintains customer loyalty by serving customers above and beyond their expectationsExercises good judgment in decision-making in order to routinely deliver exceptional customer support at all timesAll your information will be kept confidential according to EEO guidelines.Send in your resume today!