Job Summary

Oversee Optimum Retail Store location(s), ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products / services by mentoring, coaching, and engaging with employees and customers.

Handles escalated customer concerns, maintains composure, and resolves difficult situations and follows up to ensure positive resolution.

Ensures consistent application and enforcement of all Store policies, processes, and practices to provide a superior customer service experience.

Optimizes staffing levels to improve service, support business processes, and ensure regulatory compliance. Assists in the development of a Retail Sales staff that supports multiple products.

Performs the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff.

Responsibilities

• Monitor performance of the Retail Store staff and provides feedback to ensure maximum customer satisfaction. Helps identify training needs and workload requirements with available resources.
• Responsible for overseeing accurate cash handling, including training for all Retail Store employees to ensure accuracy and auditing.
• Ensures the competency and continuity of qualified Retail Sales Agents is achieved through effective training, motivation, coaching, development, and performance recognition.
• Conducts monitoring in accordance with Company policy to ensure quality service and customer satisfaction.
• Assists in maintenance of employee data and payroll / attendance records.
• Responsible for ensuring timely and accurate openings / closings for the Retail Store.
• Assists management with expense control including Overtime, T&E, and other departmental expenditures.
• Notifies Manager, Director, and VP of any cash variances equal or greater than $100. Conducts disciplinary action as necessary.
• Participates in and facilitates regularly scheduled department conference calls and meetings.
• Ensures that sales goals are clearly communicated to each RSA and monitors performance daily.
• Develops and implements retail sales strategies for store and serves as a strategic partner in the overall operation of the organization.
• Exceeds growth and profit objectives by maximizing each customer interaction.
• Drives sales of Optimum products and services while keeping a keen focus on efficient operations to ensure maximum profitability.
• Ensures that all planograms and merchandising displays meet Company standards.
• Partners with other channels to drive store traffic and participates in internal and external events to create location awareness.
• Flexibility in traveling to alternate store locations.
• Supervises and manages performance, attendance, and training requirements.
• Assists Retail Market Manager with hiring, ongoing performance reviews, and plan of action for underperforming Retail Sales Consultants.

Qualifications

• Associate Degree in Business preferred; High School degree is required; minimum of five years related Sales experience in a customer relations environment.
• 3 years in a high-volume customer service / sales / retail environment.
• Bilingual - Spanish highly preferred.
• Ability to work well under pressure while performing multiple tasks.
• Ability to work in a fast-paced and ever-changing environment.
• Proficiency in using Windows and Microsoft Office software, including Excel and Word.
• Flexibility and adaptability are crucial for working in a Retail Sales environment. Extended staffing during nights, weekends, and holidays may be required.
• Robust supervisory skills including coaching, mentoring, motivation, recognition, and time management preferred.
• Excellent listening skills and patience.
• Excellent analytical problem-solving and conflict resolution skills.
• Strong oral and written communication skills.
• Excellent customer service skills.
• Ability to lead and motivate a high-performance sales team.
• Ability to lead and supervise others in a retail sales environment with high sales and service focus.
• Excellent verbal and written communication skills.
• Must be able to lift and carry equipment, up to 35 pounds, for longer periods of time

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise.

Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership.

Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers.

Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity.

Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.

These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.

The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law.

This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate / range at time of hire for this position in the posted location is $58,738.

00 - $96,499.00 / year. The rate / range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.

Please review our for further details.

Last updated : 2024-04-23