Duration: 6 Months Job Description: * Interacts with the public and Division staff, responding to general oral and written inquiries regarding the Division, the complaint process, the rights and responsibilities of parties and witnesses, and specific complaints brought under the Human Rights Law. Interacts and communicates in a professional and courteous manner, seeking assistance and supervision, where appropriate. * Provides necessary assistance to Agency Program Aides. Maintains knowledge of the Human Rights Law (HRL), other anti-discrimination laws, and current Division policies and procedures. * Assists complainants with information and completion of complaint forms. Interacts and communicates in a professional and courteous manner, seeking assistance and supervision, where appropriate. * Follows guidelines and accurately enters comprehensible data into case managements systems within the same day if possible, but no longer than three work days. * Conducts interviews in a timely manner. * Attempts to assist parties in reaching acceptable resolution of complaints. * Interacts and communicates in a professional, fair, impartial and courteous manner, seeking assistance and supervision, where appropriate. * Follows procedural guidelines regarding prompt conciliation of complaints and accurately enters comprehensible data regarding conciliation attempts into case management systems within the say day, if possible, but no longer than two days. Maintains knowledge of best mediation and negotiating practices, when management provides training for those skills. * Conducts investigations by organizing documents, developing the investigation, speaking with parties and witnesses, documenting and tracking case events, and generating forms, recommendations and reports. * Promptly reviews complaints upon assignment. * Accurately identifies lack of jurisdiction, dually filed cases and any deficiencies and immediately initiates dismissals, follow-up or corrective measures, as appropriate. * Develops strategies and tactics, with supervisory approval, and accurately applies knowledge of Human Rights Law and other anti-discrimination laws relevant to investigation. * Appropriately and accurately assesses witnesses' ability to offer relevant information. * Addresses all allegations of discrimination. Gathers appropriate data. * Completes objective, precise and concise reports within three business days of interviews that ultimately support the recommended determination. * Accurately enters pertinent and comprehensible data into case management systems within three days of receipt. * Follows Division format and policy for assembling data. As current office demands require, complete a minimum of 108-120 cases to be averaged over the course of a year, taking into consideration both short and long range program objectives and the requirements of the Human Rights Law, and other applicable anti - discrimination laws. * At the direction or approval of the Regional Director, performs outreach related duties that foster positive community relationships. * Interacts and communicates in a professional and courteous manner. * Gives accurate information and referrals. * To the extent possible and practicable, develops presentation and public speaking skills to provide technical assistance, such as training and presentations relevant to the HRL to community groups, educational institutions, businesses and other organizations. * Cultivates positive relationships that benefit the agency. Company Description About our Company: - Optimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30 states of the Nation. Optimize Manpower Solutions, Inc. has over 50 Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies. We help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. For more details check us out at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About our Company: - \r\n\r\nOptimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30 states of the Nation. Optimize Manpower Solutions, Inc. has over 50 Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies.\r\n \r\nWe help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. For more details check us out at https://ompsol.com\r\n\r\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.