Description

Mission statement

Optima Dealer Services Inc is dedicated to delivering the finest consulting services and staff management to our valued clients in the Auto Industry field to help them strive for their business goals and achieve excellence in customer Service.

The below example represents the primary duties of the position, although others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Role Purpose: The Service Valet works with the service department moving vehicles around the dealership lot and retrieving vehicles for guests when Service is completed and strives to provide a 5-Star Treatment with a friendly, polite, and upbeat attitude.

Key Duties:

• All Valets must follow the Route below with caution, excellence, responsibility, and a sense of urgency for all requests
•  When delivering the vehicle to a Guest at the Pickup area: Park at the Pickup Lane then head over to the Pickup Station to announce the vehicle is ready for Pickup (make to remove any tags, and paper floor mats before the Guest gets in the vehicle). Head back to the vehicle and wait for the Guest to arrive. When the Guest arrives, all Service Valets Provide all Guests with a 5-Star Experience by greeting all Guests with a smile, positive body language, and professionalism.
• Kindly open the vehicle door and thank every single Guest for coming to Jaguar Land Rover: “Thank you for coming to Jaguar Land Rover! It was a pleasure to assist you today! Have a great day!”
•  Communication and Teamwork are essential for this role. We expect from all employees professional conduct, respectful communication, and support. Teamwork improves productivity, engagement, happiness, and efficiency in the workplace.
•  Prior to delivering the vehicles back to the guest, all Service Valets are required to inspect the Quality control (Inspect the vehicle body, windshield, rims, tires, and inside cleaning) and ensure that the Guest paid their invoice. If the vehicle is not Quality Control Approved, please reach out to the Management to be rewashed immediately.
• We work as a Team: Other tasks from other Departments may be assigned, based on business needs, downtime, and the General Manager's request.

Requirements

• Friendly with high energy and the willingness to go above and beyond.
• Highly responsible, professional, and reliable.
• Unrestricted California driver's license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Able to safely operate motor vehicles in tight and small spaces.
• Excellent communication, organization, and problem-solving skills, including the ability to maintain composure under stress.
• Able to work independently with minimal supervision.
• Basic computer and internet skills.
• Previous experience in a similar role is a plus.
• Must be customer service oriented.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Must be self-motivated with good written and verbal communication skills.
• Strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Willing to multi-task.
• Ability to focus attention on a Guest need, always remaining calm and courteous.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.