SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Engineer (Commvault, Pure Storage, NetApp)

Job Summary:

The successful candidate will be responsible for designing, developing, configuring, implementing, testing, troubleshooting, deploying, and supporting backup and recovery technical solutions for a large-scale enterprise environment. The Engineer is a team member responsible for monitoring and managing customer internal infrastructures and their platforms. You will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. You will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.

Travel Requirements: 

This position will provide a hybrid work arrangement with 3 days on site (Dallas, TX area) and 2 days remote from home. 

Job Responsibilities:

• Design, develop, configure, integrate, and secure complex backup, recovery, and storage products over wide area network (WAN) in a complex, geographically dispersed solution, ranging from single servers to multi-tier, multi-platform solutions utilizing the Commvault enterprise backup solutions
• Create and maintain optimal backup, restore and redundancy solutions for critical data – to include primary/auxiliary copies and VM-based backups
• Reviews, plans, and participates in executing regularly scheduled maintenances on the backup/recovery infrastructure
• Troubleshoot complex backup and recovery problems to include networking, application, server, hardware, and appliance related backup issues
• Provide analytics, usage, capacity planning and reporting within the Commvault management and monitoring solution
• Implement regular security updates and patches to related backup application servers and appliances in accordance with Federal Information and Information Systems requirements
• Work with operation teams to develop and support enterprise infrastructure processes, tools, and environments to ensure a timely response to backup, restore, and data replication requests.
• Troubleshoot client device and application issues via phone and remote access
• Provide feedback to management on process improvements and areas of concern
• Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
• Provides emergency on-call support on a rotating schedule
• Be available while on-shift through several different venues – Instant Messaging, phone, emails, and any new and acceptable methods of communication as deemed appropriate
• Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
• Troubleshoot and resolve equipment, configuration, and affected problems and to track vendor support cases through to problem resolution on production issues
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base
• Develop additional skills in other products as business needs dictate
• Maintain effective communication amongst the team and with other engineering verticals and management
• Respond to customer service calls and emails in agreed upon time frame
• Manage service tickets that are assigned to your personal and team queue
• Follow all procedures and documentation as defined and provided by management
• Collaborate in a team environment and recognize and take on tasks with self-direction
• Passion to continue learning and expanding your knowledge

Required Skills:  

• Working knowledge of SAN and Cloud storage systems - Cohesity and PURE Storage
• Working knowledge of Cohesity backup solution a plus
• A history of successfully managing and operating multi-vendor environments
• Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management
• Possesses a strong knowledge of Commvault data protection application. Knowledge of other technologies a plus (LAN, WAN, Microsoft Windows Servers, Linux, SQL database)
• Experience with DISA STIGs and applying to Commvault related systems. Perform security related tasks which include documentation, vulnerability scan review, assessment support, patch management, and auditing as required
• Ability to communicate technical information in using non-technical language
• Strong problem-solving skills
• Ability to work on several problems simultaneously
• Ability to work with broad range of experience levels
• Capable of maintaining complex operational processes
• Handling and escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation

Additional Desired Skills:

• Commvault Certified Engineer a plus
• Previous experience or aptitude to be successful in an operation capacity
• Ability to remain calm and courteous in periods of stress

Education and Experience: 

• Bachelor’s degree or the equivalent work experience and/or military experience
• Minimum of 3-5 years of related experience troubleshooting and supporting technologies such as Commvault, Pure Storage, and/or NetApp 

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40 US offices and offices in Ireland, London, Singapore, and India.

For more information visit: http://presidio.com

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.