How to Apply:
Please fill out this form to submit your application - https://wkf.ms/4acr8my

About Opin:

Opin is a groundbreaking new company co-founded by serial entrepreneurs Jeff Knauss and Adam Weitsman. At the forefront of innovation in business mentorship, Opin is dedicated to transforming the landscape of entrepreneurial growth and professional development. Leveraging the expertise of world-renowned business leaders, Opin offers unparalleled access to mentorship, cutting-edge content, and a dynamic community platform.

Our mission is to bridge the gap between ambition and success, providing our members with the tools, connections, and insights necessary to thrive in their careers. Join us in shaping a future where potential is limitless and every ambitious individual has the resources to excel.

Job Overview:

Opin is seeking a proactive and engaging Community Manager to serve as a host in the Opin App, ensuring a welcoming and informative environment for all members. This role is ideal for someone passionate about nurturing online communities, keen on facilitating meaningful interactions, and dedicated to providing outstanding customer support.

This position is primarily remote. Candidates must be located within traveling distance of Syracuse, NY or Austin, TX for in-person training.

Responsibilities:

Community Management:

• Act as the primary host within the Opin App
• Engage with member comments & facilitate community discussions
• Monitor discussions to ensure alignment with community guidelines
• Prepare Zoom webinar links & post scheduled Q&A events in the App
• Monitor comments during live Q&As to ensure alignment with community guidelines

Customer Support:

• Design & implement customer support process
• Respond to user queries and DMs within the App
• Monitor email support inboxes & resolve support tickets
• Coordinate with platform provider support via Mighty Networks
• Build and supervise Customer Support team as user volume increases

App Administration:

• Add & edit page content within the app
• Monitor & adjust page settings, networks settings, and other features within the app
• Stay updated with new features from our platform provider, Mighty Networks

Social Media Coordination:

• Assist in moderating Opin's social media channels, engaging with community members through direct messages and comments.
• Collaborate with the Social Media team to schedule and manage posts across various platforms.

Qualifications:

• Proven experience in moderating large online communities, facilitating meaningful discussions, and driving community engagement
• Excellent interpersonal skills; comfortable being the primary point of contact for a public-facing community of 20,000 members
• Strong background in customer support, including handling support emails, facilitating refunds, and managing billing inquiries
• Experience in content preparation and technical administration within digital platforms, experience with Mighty Networks communities preferred
• Management Experience Preferred; build and lead a team dedicated to customer support and community engagement

Education and Experience:

• Bachelor's degree in Communications, Marketing, or a related field is preferred.
• 3 years of professional community moderation or customer support experience.

Why Join Us?

Opin isn't just about knowledge—it's about a shared experience that grows from our collective stories. Here, we encourage bold confidence and innovative thinking within a framework of mutual respect and openness. We empower you to make an impact, support your growth, and welcome you into a community that values every contribution.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Choose your own hours

Experience:

• Community management: 3 years (Preferred)
• Customer support: 1 year (Preferred)

Location:

• Syracuse, NY (Required)

Work Location: Remote