Clinical Supervisor

Position Summary:

Under the general direction of Ophthalmology LTD’s Clinical Nurse Manager, the Clinical Supervisor will provide clinical support and supervision to Ophthalmology LTD clinical employees, and coordinates day-to-day functions and responsibilities to ensure high-quality patient care is achieved.

Essential Skills and Expectations:

• Promote and implement the philosophy and objectives of Ophthalmology LTD by maintaining standards of high-quality patient care.
• Comply with Ophthalmology Ltd policy on confidentiality of patient information, data, and records
• Maintain professional competence through credentialing and participation in in-services, educational programs, and professional meetings when applicable.
• Demonstrate understanding of the principles of optics and ocular function.
• Demonstrate working knowledge of eye anatomy, disease, symptoms, and ocular medications
• Ability to communicate clearly and calmly.
• Ability to elicit the information needed to make a brief evaluation.
• Ability to work closely with physicians and other clinicians.
• Must exhibit professionalism, courtesy, and willingness to help at all times.
• Strong communication and interpersonal skills.
• Knowledgeable in regard to the referral process and participation status of various physicians and health insurance plans.
• Personable and empathetic with regard to employee and patient needs and concerns.
• Efficient and well-organized with precise attention to detail and the ability to prioritize tasks.
• Function effectively while under pressure.
• Demonstrate computer and EMR literacy (Thorough understanding of documentation requirements in EMR following patient contact (telephone calls or in-person discussion).

Responsibilities:

• Coordinate with the Clinical Nurse Manager to implement goals and objectives for clinical personnel.
• Assist with daily, weekly, and monthly staff schedules for all clinical staff based on patient requirements and staff qualifications; grant PTO and assist in completing timecards for clinical staff.
• Act as a resource for technicians and staff with regard to patient care and triage within the scope of practice.
• Assist with phone calls and email inquiries from physicians and patients, and other personnel.
• Primary point of contact for drug reps, appointments, samples, and arranging educational lunches.
• Primary point of contact for residents and medical students.
• Responsible for coordinating annual influenza vaccination for Ophthalmology LTD and its subsidiaries.
• Responsible for annual compliance training program. Acts as OSHA primary resource.
• Assess walk-in patients for urgent/emergent concerns as needed. Assist in scheduling appointments appropriately based on patients’ ophthalmic needs.
• Assist with nursing home patients who arrive without an attendant or family member as needed.
• Respond to emergencies or urgent patient care within the clinic, arrange for transport if needed and document on incident report.
• Assist patients with getting in and out of vehicles and/or using the restroom if needed.

• Assist in scheduling ancillary tests such as MRI and CT scans.
• Communicate physician orders to appropriate facilities
• Assist with in clinic procedures (Fluorescein Angiograms, plastics procedures, etc. as defined by scope of practice.).
• Act as “air traffic controller”, directing patients where to go while in the clinic.

• Responsibilities may be added, deleted, or changed at any time at the discretion of management.

Minimum Education and Experience Requirements:

• A minimum of a high school diploma or GED is required.
• 3-5 years of experience in the ophthalmic health care setting is strongly desired.
• Certified Ophthalmic Assistant (COA) or higher certification strongly desired or RN license.
• Two years of supervisory skills experience – or on-the-job training strongly desired.
• Demonstrates strong management competency; including but not limited to leadership, collaboration, negotiation, motivational skills, and conflict resolution.
• Demonstrates effectiveness in program planning, design, implementation, and evaluation.
• Ability to add, subtract, multiply, and divide in all units of measure, compute rates and percentages, and interpret graphs.
• Maintains a thorough understanding of job duties and responsibilities for all clinical team members.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to write legibly and type accurately.
• Must be able to communicate effectively via phone.
• Must have manual dexterity for the use of computers and phones.
• Must have normal visual and auditory acuity.

Reports to:

Additional:

All job responsibilities are subject to modification as deemed necessary by the practice administration. This position description may be modified as the needs of the practice change. All associates are required to comply with the policies and procedures of Ophthalmology Ltd.