Job Title:

Front Desk Associate

Reports to:

Front Desk Supervisor

Job Overview:

The Front Desk associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior and provide general office support with a variety of clerical activities and related tasks within the Front Desk. this individual may be called upon to answer calls on a multi-line phone sysatem in the call center.

Essential responsibilities include but are not limited to:

• Route calls to appropriate resource
• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Enter new patient information into system
• Obtain and verify patient demographics.
• Update existing patient information
• Scan documents into the patients’ electronic chart.
• Scheduling appointments.
• Verify insurance benefits and copayments.
• Identify and escalate priority issues
• Patient check-in and check-out.
• Collect copayments and other patient balances.
• Help with mail distribution and proper flow of correspondence.
• Willing to learn new skills as required by the needs of the practice.
• Master all new skills within 6 months of their introduction.
• Be available to work Monday through Friday and at least one Saturday a month from 7:30 am until closing hours (approximately 4 hours) and be willing to travel to all satellite offices as needed.
• Assist with other assigned tasks as directed by the Medical Directors and Management.

Requirements:

• Data Entry and Typing Skills
• Active Listening Skills
• Problem Solving
• Verbal, written, organizational and interpersonal communication skills
• Customer service orientation
• Attention to detail
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Be a team player and maintain a professional and positive attitude.
• Maintain professional appearance (scrubs required) and adhere to the Dress Code as outlined in the Employee Handbook.
• Maintain confidentiality of sensitive information as it relates to patients and staff members of the practice.
• Bilingual is a plus.

Ophthalmology Experience Preferred

Benefits include: Paid vacation/holidays, health insurance, Dental insurance, 401K/Profit Sharing Plan.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office
• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• West Hartford, CT: Relocate before starting work (Required)

Work Location: On the road