Description

The Medical Receptionist performs a range of duties including but not limited to: fielding incoming calls; scheduling and rescheduling patient(s) – obtaining, validating and updating demographic data as needed; verifying insurance eligibility and coverage; checking patients in and out for their visit; collecting payment(s) at time of service; and reviewing and maintaining medical records for accuracy/completeness.

• Performs telephone triage, scheduling, registration, insurance verification, and check-in/check-out activities according to departmental standards and protocols - ensuring accuracy and an excellent patient experience.
• Proactively manages needs of patients and visitors by creating a welcoming and professional environment - greeting and interacting with patients/visitors, resolving issues, and providing service recovery when necessary.
• Has an understanding of medical and vision insurance and sets appropriate expectations of financial responsibility.
• Prepares medical records for patient appointments and inserts appropriate forms to record as needed.
• Effectively collaborates and communicates with office staff (i.e. providers, technicians and other support staff).
• Verifies and collects all co-pays, deductibles, self-pay fees, out-of-pocket charges and past due balances at check-out.
• Files records, correspondence, and reports into the appropriate medical record after completion of patient visit - ensuring accuracy and completeness.
• Completes all “end of day” tasks for patients such as payment reconciliation including missing ticket charges and the reconciliation of cash drawers and any other payments collected. 
• Arranges referrals and completes required referral paperwork.
• Keeps work and waiting areas neat and organized.
• Follows up on missed appointments.
• Other duties as assigned.

Requirements

• High School Diploma/GED
• Outstanding interpersonal and customer service skills
• Must be organized and detail oriented, able to multi-task effectively, and thrive in a fast-paced environment
• Must have an understanding of EMR (Electronic Medical Records) Systems
• Minimum of one year experience as a Medical Receptionist
• Ophthalmology experience preferred

Job ID: OPI