Job Details 

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment. 

Knowledge, Skills, and Abilities 

• Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations. 
• Ability to work effectively in teams and with a wide variety of people. ● An aptitude for evaluating, analyzing, and interpreting information. 

Excellent skills in the areas of:

• Customer service
• Investigation techniques
• Organization
• Time management and the ability to multitask
• Verbal and written communication
• Negotiation and reserving
• Innovative thinking

Key Responsibilities 

End-to-end property claim handling to include: 

• Provide superior customer service
• Investigation and coverage analysis
• Complete estimates using CoreLogic estimating software
• Adhering to estimating best practices
• Manage and collaborate with vendor partners
• Determine the appropriate method of inspection
• Conduct virtual inspections (video, AI, etc)
• Examines potential subrogation and identifies potential fraudulent issues. ● Prepares and maintains file documentation
• Negotiates settlement of claims with insureds, claimants, and vendors. Discussing and giving updates to insureds, claimants, agents, and leadership throughout the process
• Provide input and ideas for continuous process improvement
• Be logged into phone queues to assist customers
• Work CAT hours during storm events or times of high volume as needed

Requirements 

• 5 years of property claims experience required
• 5 years in customer service and conflict resolution required
• Field and desk/virtual claim handling experience with Wind & Hail claims required
• Catastrophe claim handling experience preferred
• This is a fully remote role that requires a workspace with minimal interruptions
• Must be willing to work extended hours during high CAT volume (CAT Pay included)
• Experience with other perils is a plus; otherwise, must be willing to expand knowledge and learning to include other perils beyond Wind & Hail
• Education equivalent to a college degree
• Estimating experience in CoreLogic (preferred), Xactimate, or similar platform
• Experience working independently and in a fast-paced environment
• Proficient in Microsoft and Google Products
• Excellent written and verbal communication skills
• Organization and time management skills
• Innovative Mindset and Continuous Improvement
• Strong negotiation and problem-solving skills
• Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
• We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility.
• An adjuster’s license will be required based on the states where Openly writes business. If licensing is required upon hiring, preparation, and testing will be completed during the training period. The adjuster must obtain the required licenses within 90 days of employment. Claims Adjusters are required to remain in good standing to maintain active adjuster licenses.

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