Company Description

At OpenEyes, we pride ourselves on offering our customers responsive, comptent and excellent services.

Our customers are the most important part of our business, and we work tirelessly to ensure your complete satisfaction, now and even ever after.

Our staffs of highly qualified professionals, with our new internal knowledge base system, ensure that deliveries of products are achieved within the time limits, without inconvenience or damage.

Job Description

Job title: JIRA Administrator

Duration: Full Time

Location: McLean VA

Job Description:

Responsibilities:

Analyze, review, and document current functionality to determine potential areas of improvement.

Manage user permissions for tools according to the needs of projects and teams.

Perform application and system administration tasks, including data backups and scheduled jobs.

Test new versions of the tools and plug-ins to ensure compatibility.

Research and utilize industry standard methods and techniques.

Maintain JIRA projects, workflows, permissions, and users while working in a JIRA 6.x & 7.x environment.

Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.

Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.

Communicate and share knowledge with internal and external contacts at all levels.

Manage multiple responsibilities with tight deadlines.

Perform basic Linux and Windows Server administration tasks.

Requirements:

Bachelor's degree in Management Information Systems, Computer Science or related discipline; or Master’s degree.

4 years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.

Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator.

Expert level Atlassian tool administration knowledge on JIRA and Confluence.

Ability to write custom JQL (Jira Query Language), a plus.

Ability to construct custom dashboards using various filter types in JIRA, a must.

Ability to construct Confluence pages and integrate JIRA projects with Confluence pages, a must.

Experience in performing Atlassian installations, migrations, and plugin installation, a must.

Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server, preferred.

Microsoft SQL Server or MySQL Database administration skills are preferred.

LDAP integration experience.

Strong analytical skills.

Ability to work in a dynamic agile environment.

Must have strong work ethic with good time management skills.

Excellent verbal and written communication skills.

Position involves some interfacing with customers.

Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information.

US Citizens or Permanent Residents preferred.

Qualifications

Bachelor's degree in Management Information Systems, Computer Science or related discipline; or Master’s degree.

4 years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.

Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator.

Additional Information

US Citizens or Permanent Residents preferred.