AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. The Role As a Senior Technical Support Engineer, you will provide ongoing support to complex Operational Technology (OT) systems in the region, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base using the tools and processes OSI provides. Your Impact Provide world-class support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication Providing technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base Provide remote technical support of complex computer-based control data systems to ensure customers system is properly maintained with the highest level of reliability Develop leadership capacity through a supportive and engaging culture. Manage internal stakeholders to meet internal KPIs and Customers SLAs; Support customers as they deploy, configure and report incidents with their OSI system. Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty Stay up to date with relevant industry regulations and document all customer interactions. What You'll Need Australian Citizen or Permanent resident with full working rights, preferably based in Sydney Bachelor’s degree required, preferably in Electrical Engineering, Systems Engineering or related field. More than 5 years of experience in Technical Support. Strong technical background in automation and computers. Familiarity with power utilities with one or more of SCADA, Energy Management System (EMS), Distribution Management System (DMS), Outage Management System (OMS). Knowledge of computer programming preferred. Ability to learn new tools and technologies quickly, as well as to learn various languages such as Python or similar. AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. Click here: https://www.aspentech.com/en/privacy-and-security to view the recently updated Security and Privacy Policy. Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: https://transparency-in-coverage.bluecrossma.com [transparency-in-coverage.bluecrossma.com] https://home.bluecrossma.com/collateral/sites/g/files/csphws1571/files/acquiadam-assets/55-001108351_TCR_CAA_FAQ.pdf [home.bluecrossma.com]