Open Arms of Minnesota Job Description:

Director of Quality Assurance and Food Safety

Organizational Summary:

Open Arms of Minnesota (OAM) is a nonprofit that prepares and delivers healthy, nutritious food to people living with life-threatening illnesses. Our mission: by providing food as medicine, we nourish our clients and build community. In our two state-of-the-art kitchens, OAM staff members and more than 4,700 volunteers create meals specifically designed for our clients’ nutritional needs. We use fresh and, whenever possible, organic ingredients, including produce from our own 5 Open Farms urban garden locations. Volunteers deliver meals throughout the Twin Cities metro area to approximately 4,400 clients, caregivers, and dependents annually, providing nourishment and hope for families dealing with life-threatening illnesses. In addition, families in need throughout Minnesota receive meals shipped to them weekly. There are no fees for any of Open Arms’ services. Open Arms is a volunteer-driven organization and is culturally unique in our high commitment to an excellent volunteer experience.

To learn more, visit www.openarmsmn.org

Open Date: March 15, 2024 Closing Date: Until filled

Position Overview: This full-time salaried position contributes to the fulfillment of Open Arms’ mission by developing, implementing, and overseeing the quality assurance and food safety efforts across departments, particularly focusing on kitchen operations. The Director of Quality Assurance and Food Safety will directly supervise the Quality Assurance RD role. This position works alongside the Client Services and Nutrition Departments, Logistics Department and Kitchen Operations Department to ensure a high-quality product that meets the needs of our clients and complies with Food is Medicine Coalition (FIMC) accreditation standards and other national guidelines. The Director of Quality Assurance and Food Safety will be innovative, detail-oriented, and focus on continuous quality improvement among all levels of workflow from recipe development to meal delivery. As with all OAM staff positions, this position is responsible for helping ensure volunteers and interns have an exemplary experience during all interactions with Open Arms and is expected to consistently keep a prominent level of customer service to all guests, clients and fellow team members.

Ideal Candidate:

The ideal candidate for this position:

• A passionate quality improvement professional who is driven to create high quality products, is always striving to be better, who can put our clients' needs first every day.
• A detail-oriented thinker, who loves to create, evaluate and improve organizational processes, who excels at working with complex teams to implement the processes and procedures that they create.
• A strong leader, who can navigate relationships with peers who have competing priorities, who will advance safety and quality while working as a partner with members of the Leadership team, helping to achieve the best organizational outcomes.
• A team player, interested in solving problems and constant learning, comfortable getting their hands dirty in the day-to-day operational challenges of the organization.
• A warm, authentic and curious organizational leader with excellent interpersonal skills, who leads with “yes”, who is proactive and forward thinking, bringing emotional intelligence and a strategic lens to their work.
• A master communicator who models excellent communication skills, diplomacy and customer service within their department and in relationships throughout the agency.
• Someone with high cultural competency that positively influences the client program and works effectively with diverse team members to ensure the best outcomes in our services.
• A culture influencer who understands that Open Arms’ unique, relational culture is the key to our success and growth.
• Someone who excels in a rapidly changing, fast-paced environment with extremely diverse and distinct organizational departments.

Requirements:

• At least 3 years' experience working in quality assurance.
• At least 3 years' experience in commercial or manufacturing food industry.
• Minimum of 2 years of supervisory experience.
• ServSAFE, HAACP, and/or PCQI certification preferred.
• Experience developing and implementing a functional HACCP program with a strong understanding of food safety.
• Nonprofit experience preferred.
• Demonstrated experience with, and commitment to working with a client base diverse in race/ethnicity, age, gender, sexual orientation, socioeconomic status, religion, and physical ability.
• Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
• Ability to contribute to a positive team environment.
• Problem-solving skills.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Understanding and observing discretion/confidentiality requirements.
• Personal qualities of integrity and credibility.
• Extremely detail-oriented, well-developed organizational skills and ability to handle multiple projects at the same time.
• Strong administrative and computer skills.
• Proficiency in standard office software programs (Office, PowerPoint, etc.).
• Ability and flexibility to work in two different sites.
• Ability to adhere to attendance and punctuality requirements.
• Ability and flexibility to work during hours of operations, including evenings and weekends.
• Sensitive and committed to diversity and able to work respectfully with a wide array of co-workers and members of the community.
• A passion for the mission and values of Open Arms.

Physical Requirements:

• Ability to communicate verbally and in writing in English.
• Able to operate standard office equipment (such as telephone, computer, printer, and copy machine).
• Able to set up tabletop displays and speak at events.
• Able to sit for long periods of time and/or work on your feet for long periods of time.
• Able to stand, sit, walk, bend, stoop, and twist. Requires full range of motion, manual dexterity, and eye-hand coordination.
• Able to operate computer, volunteer database and other software programs.

To view full job description please visit: https://www.openarmsmn.org/director-of-quality-assurance-and-food-safety/

Reports To: Chief Executive Officer

Pay Rate: $80,000-$95,000 annually

Locations: 380 E Lafayette Frontage Rd, St. Paul, MN 55107

2500 Bloomington Ave Minneapolis, MN 55404

Hours: 40 hours per week

To Apply:

Please send a resume and cover letter to:

OAM HR

• Email: jobs@openarmsmn.org
• Fax: 1-866-499-1630
• Mail: 2500 Bloomington Ave, Minneapolis MN 55404

Benefits:

This position is eligible for an excellent comprehensive benefits package that includes medical/dental/life/ STD/LTD insurance, employee assistance program, pet insurance, commuter-transit and parking, paid Holidays, and personal time off (PTO), retirement plan with employer match program. Employee-paid vision plan, voluntary life, critical illness, hospital indemnity and accident insurance are also available.

Open Arms of Minnesota is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, gender identity, familial status, disability, or socioeconomic status. We encourage all individuals with direct or transferable experience to apply for our open positions.

Equal Opportunity Employer

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Saint Paul, MN 55107: Relocate before starting work (Required)

Work Location: In person