Overview
The Real Estate Collections Specialist will leverage their real estate knowledge alongside collections expertise to recover past-due payments on delinquent real estate loans. This individual will play a key role in minimizing financial losses and ensuring the ongoing health of the Credit Union's loan portfolio.
Responsibilities

• Manage a caseload of delinquent real estate loan accounts.
• Research and analyze loan files to understand the root cause of delinquencies.
• Communicate professionally and empathetically with borrowers to discuss payment options and negotiate repayment plans.
• Offer resources and support to help borrowers get back on track financially.
• Analyze loans for potential loan modifications and deferrals including re-amortizing loans.
• Collaborate with appraisers and legal counsel as needed to assess collateral value and pursue appropriate legal action.

• Maintain accurate and detailed records of all collection efforts for each account.
• Identify early signs of potential delinquency and proactively reach out to borrowers to discuss preventative measures.
• Manage the pre-foreclosure process, including sending default notices and communicating foreclosure timelines.
• Assist with the eviction process, working with legal counsel and property management companies.
• Manage the process of repossessing and selling foreclosed properties to minimize losses.
• Stay up-to-date on real estate market trends and foreclosure laws.
• Ensure adherence to all federal and state fair debt collection practices regulations (FDCPA).
• Maintain detailed records of all communication with borrowers to ensure compliance with legal requirements.
• Maintain a professional and courteous demeanor when interacting with borrowers facing financial hardship.
• Update reporting monthly for FHA, VA, FNMA, Freddie Mac and PMI companies.
• Review construction liens, delinquent HOA dues and tax notices.
• Review documents to determine Successors IN Interest and Personal Representatives; follow up to discuss available options.

Knowledge, Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build rapport in sensitive situations.
• Negotiation and conflict resolution skills.

• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and accuracy.
• Thorough knowledge of real estate collection policies and procedures, as well as applicable regulations and laws pertaining to collections. Experience in a financial institution preferred.
• Real Estate Loss Mitigation workout experience with FHA, VA, FNMA and Freddie Mac highly preferred.

Qualifications

• High school diploma or equivalent required.

• Minimum of 3 years of experience in real estate collections or a related field.
• Minimum of 2 years of experience in Real Estate Loss Mitigation workout with FHA, VA, FNMA and Freddie Mac preferred.
• Working knowledge of real estate terminology required
• Proficiency in Microsoft Office Suite and collections software.

OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Other details

• Job Family Collections
• Job Function Collections
• Pay Type Hourly

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