Hotel Experience is required for this role. The Resident Care Team Member will be responsible for cleaning guest rooms as assigned and ensuring the property’s established standards of cleanliness. We are hiring for Chicago/Grand and looking for candidates who have detailed cleaning experience, such as hotel cleaning experience.

Perks and Benefits:

• Competitive pay & a Comprehensive Benefits Package with multiple options to choose from
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events Local discounts to restaurants and businesses
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

What Will You Do? 

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport turndown cart with cleaning supplies, turndown/guest room amenities, and linens to the assigned guest room and position securely.
• Provide cleaning service to designated rooms on the assignment sheet.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bedsheets and turndown bed.
• Clean Kitchen.
• Close drapes/shutters.
• Set lighting and thermostat to designated levels.
• Remove Room Service trays/tables/items from room to elevator service landing.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
• Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
• Clean guest rooms as assigned.
• Update status of rooms cleaned and turned down on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Makeup cribs and rollaway beds.
• Stock cleaning supply caddies.
• Re-hang/refold clothes.
• Other duties as assigned.

What You Bring. 

• Hotel experience is required. 
• Detailed cleaning experience is priority: such as housekeeping, hotel cleaning, or corporate housing housekeeper. 
• Perform job functions with attention to detail, speed, and accuracy. 
• Prioritize and organize. 
• Be a clear thinker, remaining calm and resolving problems using good judgment. 
• Follow directions thoroughly. 
• Understand guest’s service needs. 
• Work cohesively with co-workers as part of a team. 
• Work with minimal supervision. 
• Maintain confidentiality of guest information and pertinent hotel data. 
• Can work any day of the week

About the company:

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.