Job Description:

Role Summary/Purpose:

Responsible for leading Compliance on processes and functions within Credit and Tech/Ops including Customer Solutions and Collections, including, but not limited to, Billing, Payment, and Fraud Disputes, Credit Bureau Reporting, and Credit Bureau Inquiries. This position will also provide compliance support to all functions within the organization in regards to Credit Bureau Reporting. The Compliance Manager is a key risk management role that works closely with business partners and other members of compliance to ensure business processes and initiatives comply with applicable consumer laws and regulations. This role is responsible for delivering quality results, providing compliance guidance to 1st line partners as a subject matter expert, and executing or participating in various risk management activities.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

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Essential Responsibilities:

• Work with the business to ensure complete understanding of compliance requirements as they relate to business processes

• Focus on identifying, analyzing and resolving compliance issues

• Performs risk coverage activities through risk reviews and assessments to identify opportunities to reduce thematic risks; targeted compliance reviews and continuous monitoring activities

• Support business partners by providing expert advice and influencing changes to processes, procedures, and controls to mitigate compliance risk

• Ensure that legal and regulatory requirements are disseminated throughout the organization and are executed by the business consistently and correctly.

• Lead Compliance Risk Assessment activities, assessing inherent risk and control effectiveness of various Synchrony L3 processes

• Drive effective identification and management of compliance risks, provide solutions, and assist resolution.

• Help the business embed effective tools, systems and controls for analyzing and monitoring regulatory risks; be an expert on appropriate controls and documentation of compliance management

• Analyze and report on key regulatory and litigation developments and their impact on Synchrony; communications results to business partners and senior management

• Establish effective relationships with all functional areas

• Ensure significant risks are promptly escalated to the appropriate level

• Support regulatory examinations and other supervisory activities.

• Manage team of compliance resources.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 5 years of Operations leadership, Compliance or Risk experience in the financial services industry; Or In lieu of a Bachelor’s degree, 9 years of Operations, Compliance or Risk experience in the financial services industry.

Desired Characteristics

• Strong written and verbal interpersonal communication skills

• Ability to influence and work across a matrixed organization

• Demonstrated strategic and process skills with proven ability to execute

• Team player in fast-paced, high-energy environment

• Goal oriented, self-motivated

• Understanding of business systems, data, & processes

• Good knowledge and understanding of relevant legislation, regulations and policies

• Familiar with CFPB, OCC, and other regulatory agencies, rules, and regulations

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: