Job Description:

Role Summary/Purpose:

As a member of the Growth Governance & Excellence organization, the VP, Change Management Governance is responsible for leading key enterprise-wide governance activities focused on identifying and monitoring Compliance and Operational risk with a specific focus on rigorous change management. Reporting to the VP, New Product Introduction and Change Strategy, the VP, Change Management and Governance will help build and lead the company’s Change Governance Center of Excellence which is responsible for cross-functional change intake, routing, and governance oversight process to evaluate significant changes. This individual must be a strong people leader, able to think both strategically and tactically, influence in a matrixed environment, and embrace a culture of change and innovation.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities: 

• Provide leadership and oversight in the building and implementation of process for identifying and addressing incremental risk associated with significant changes governance in accordance with regulatory expectations and industry best practices.

• Drive a culture of proactive risk management across the entire company by providing clear thought leadership and critical challenge.

• Partner and foster collaborative relationships with various stakeholders across the company and across the lines of defense to train, identify and oversee projects subject to new change governance expectations

• Build and lead a team of professionals in the execution of key change governance activities, ensuring adequate cross-functional input, risk identification, control design and signoff.

• Lead cross functional collaboration, training and communication of all changes to governance activities to key stakeholders and functions

• Establish minimum requirements for review and approval related to enablement of approved changes

• Develop and own applicable policies and procedures

• Establish construct for monitoring of change governance activities.

• Determine how new change governance requirements fit within the company’s process universe which may include incorporating new controls into applicable L3s and standing up a new L3 process assuming related Process Ownership responsibilities

• Own requirements for the universal change intake form, risk questionnaire,risk scoring calculation, and governance process flows that intersects Change Governance COE, Tollgates and NPI. 

• Partners with business intake owners to ensure clear process flow from universal intake form to prioritizes/approved. Drives system reporting requirements.

• Oversees control checkpoints, as necessary, to ensure sound risk management.

• Challenge project owners' identification and assessment of incremental risk

• Partner with Legal, Risk, cross-functional leaders to ensure understanding and consistency related to change governance activities

• Provide periodic updates on change management governance, including metrics and status to senior management and regulatory bodies, as required

• Drive change management governance training across the company designed to provide identified individuals with knowledge and tools to operate daily with a sound risk management mindset

• Drive continued optimization around the Change Management Governance process as needed 

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree in relevant field or in lieu of Bachelor’s Degree, a high school diploma and a minimum of 12 years of functional, risk and/or process management experience in the financial services industry

• 9 years of experience to include:

  • Experience with analytical, organizational, and decision-making responsibilities

  • Understanding of business systems and processes

  • Cross functional team leadership experience

  • Experience working in or with Governance, Regulatory, Audit, or Risk Management

• 5 years of experience with people leadership

Desired Characteristics:

• Exceptional communication skills with confidence in presenting to Senior Leadership

• Ability to influence and work across a matrixed organization

• Demonstrated strategic and process skills with proven ability to execute

• Team player in fast-paced, high-energy environment

• Project Management and process improvement experience

• Goal oriented, self-motivated

• Good knowledge and understanding of relevant legislation, regulations, policies, and bulletins/guidance including OCC New Expanded or Modified Product or Services guidance and Fair Lending regulations

• Experience managing a team, including team members across multiple locations or remote

• Experience operating in a regulated environment preferably including experience at managerial level in the finance sector.

• Demonstrated experience as an agent of change within a heavily regulated environment

• Excellent team skills and proven ability to work cross functionally as well as within own function.

• Facilitation and problem solving.

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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