Job Description:
Step into the spotlight and launch a new kind of sales experience. As an Online Sales Representative, you'll play the lead role in real time on-camera interactions with our customers. From sales pitches to expert product recommendations, you'll take center stage as you use various methods (live video, telephone and chat) to sell products and services, conduct demos and provide a premier sales experience to online shoppers. In this role, you'll report to an AT&T location where you'll provide a unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you'll access and maintain records in appropriate point of sale systems and handle a variety of sales related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service. What will it take to succeed? Positivity, professionalism and most of all, an ease and comfort with on-camera exchanges. These skills, combined with a competitive mindset to meet and exceed sales goals, will ensure that each customer interaction becomes a successful sales opportunity. You'll also be required to: - Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions. - Possess a competitive spirit and desire to meet and exceed sales goals. - Continually maintain working knowledge of all company products, services and promotions. - Make recommendations according to customer's needs. - Utilize operational systems to process purchases of all products and services. - Multi-task in a fast-paced team environment. - Educate and engage customers through product demonstrations over video software. - Interact with and sell to customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers. - Ensure adherence to channel-specific methods, procedures and clean-desk policies. - Adhere to all appearance standards, which includes a dress code. We prefer that you have: - 1-3 years of retail, customer-facing and/or call center sales experience. We also require that you meet the following physical requirement: - Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business. What's in it for you? We'll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. Plus, sharing your knowledge with our growing customer base comes with many rewards. Start with the paycheck: With our competitive salary and commission starting pay could be $31,200 or more based on your experience and success. Once you're a part of the team, you'll gain an amazing benefits package with salary, medical/dental coverage, 401(k) plan, tuition reimbursement, ongoing paid training and paid time off. Rounding out these benefits and perks we also provide an employee discount on: - AT&T phone, wireless plans & features and IOT & connected devices - AT&T internet & fiber We'll also provide classroom and/or virtual training on the latest technology, devices and our entire lineup of products, services and promotions. You'll have everything needed to hit the ground running. Ready to entertain your future with AT&T? Apply today! #ConnectingOurCommunities .
JOB DESCRIPTION:
Handle customer contacts via various methods- formats to include telephone, chat, and live video interactions, while developing and attaining customer experience and sales objectives. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including completing customer contracts and warranties, processing sales orders or assisting customers with their sales orders through various fulfillment methods, accepting customer payments and filling the completed orders from multiple fulfillment options. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Manager regarding competition and product/service needs. Handle service inquiries from customers through research and resolution using various tools and systems. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Coordinates with all sales channels for retention efforts on existing customer base. May help collect past due balances. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Ensure an extraordinary customer experience. Performs other duties as assigned by management.
GENERAL DUTIES:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: 1. Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions. 2. Possess a competitive spirit and desire to meet and exceed sales goals. 3. Utilizes various systems and tools to initiate, to assist, and service customers. 4. Continually maintain working knowledge of all company products, services and promotions. 5. Make recommendations according to customer's needs. 6. Utilize operational systems to process purchases of all products and services. 7. Multi-task in a fast-paced team environment. 8. Educate and engage customers through product demonstrations over video software. 9. Interact with customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers. 10.Ensure adherence to channel-specific methods, procedures and clean-desk policies.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
1. Ensure work area is maintained in a clean and professional environment.
PHYSICAL REQUIREMENTS:
Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business. Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice, at any time at the Company's sole discretion. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia
With our amazing wage opportunities, our average starting earnings per week begin at
$479.5
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.