Job Summary:

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic’s Head & Neck Institute is a multi-specialty institute that cares for the full range of disorders of the ear, nose and throat. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most distinguished otolaryngology medical centers in the country. 

As a Coordinator III, you will coordinate all support and clerical activities for the department by providing support to internal clients while functioning as a liaison with external clients.

The ideal future caregiver is someone who: 
• Has medical office experience.
• Is proficient in Microsoft platforms. 
• Has excellent critical thinking skills. 
• Demonstrates a strong work ethic.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:

• Coordinates various department activities by facilitating analysis and reporting information.
• Develops, maintains and distributes reports for schedules, budgets, staff , paid time off and patient information.
• Coordinates various activities and provides customer support to internal and external customers.
• Prepares, provides analysis and implements special studies and projects.
• Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
• Enters appointment into respective programs, both routine and emergency add-on.
• Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enters all updates, correction and changes to scheduled procedures/surgeries.
• Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function.
• Notifies patients of their arrival times per area protocols.
• Acts as a resource to all department personnel (surgeons, administrative assistants, nurses, residents, etc.) on daily activity.
• Communicates with all departments to maximize efficiency and expedite the admission process.
• Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
• Communicates with patients and their families to provide detailed instructions, directions and resources available.
• Other duties as assigned.

Education:

• High School Diploma or GED.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of five years office experience.
• Minimum five years experience coordinating and assisting with management functions and special projects.
• Proficient with spreadsheets, word processing and database software.
• Healthcare scheduling experience is preferred.

Physical Requirements:

• Manual dexterity sufficiently to operate CRT and other basic office equipment.
• Occasional lifting or carrying of up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

Keywords: Coordinator, Coordination, Coordinator III, Administrative, Office, Surgical Scheduler, Scheduling, Scheduler, Surgery Scheduler