Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Marketing and Loyalty team is the strategic force behind United's industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers' familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that's because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

Key Responsibilities:

This role will assist the digital content writing team on various UX writing projects and will be primarily reviewing and editing copy written by the senior writers, write small amounts of copy themselves, attending cross-functional meetings, and helping to intake and manage copy requests from across the organization.

• Edit, review and help to write copy for our digital platforms and products
• Serve as a digital brand voice advocate, overseeing the proper usage tone and voice for all United digital assets from within the team and to all collaborators
• Simplify complex ideas and technical industry jargon into plain language all users can understand
• Ensure that all customer-facing content on our digital channels conveys a personal, relatable and accessible tone
• Work closely with a team of writers as we engage front-end developers, product managers, user experience designers, and CMS developers to bring our digital content to life through copywriting, content strategy and establishing user flows
• Be prepared to jump in and assist with microcopy, landing page copy and anything else that comes across the Digital Content Writing desk
• Act as an assignment editor for the team, intaking, coordinating and assigning out incoming requests

Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

NOTE: This is a Chicago-based, hybrid position

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 2-4 years of professional experience writing or editing content for websites, apps or digital publications (or focus on either journalism, English or creative writing in school)
• Clear communication skills, both written and verbal
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree in Bachelor's degree Journalism, English, Technical Writing or similar
• 4 years of related experience
• Any relevant experience in either UX writing, content design or content strategy
• Experience working with CMS (content management systems)
• Knowledge of AP style
• Previous work with a big brand or large global enterprise a plus
• Experience working on large-scale, complex web applications
• Bilingual a plus

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT