Job Description:

Role Summary/Purpose:

The Inside Sales Representative analyzes individual Store performance and consults with the Store Manager/Credit Champion to maximize Credit Program usage and growth. This role reports to the Client Initiatives Group and partners with Field Sales Team to provide consultation, analytics, and new product knowledge to increase the credit programs usage and drive applications.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Conduct phone consultations to educate the store employees of the credit program, the benefits, rates, and strategies on how to best offer to improve their stores financial performance.

• Consult with leadership and staff to ensure a strong knowledge of the partners Rewards program

• Implement action plans for low performing stores that will result in increased usage and applications

• Partner with Field Sales Managers (FSMs) to meet goals for assigned territory

• Develop long term client relationships, capitalize on opportunities, satisfy customer needs, and increase sales

• Demonstrate to our partners how to use the new product knowledge to optimize their business performance

• Use a consultative approach to provide value added best practices, new tools, and performance information to strengthen relationships with our partners.

• Respond to inbound calls generated as a result of Marketing campaigns

• Deliver on Quality Assurance standards set forth by the organization

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Minimum of 1 year of telephone sales/field sales/collections experience and high school diploma/GED

• Demonstrated ability to use various software programs

• Proven ability to work autonomously

Desired Characteristics:

• BA or BS degree

• Spanish/English fluency

• Telephone Sales / Field Sales, Collections experience in the financial services or retail industries.

• Professional and consultative selling skills with emphasis on influencing others to take action

• Ability to work in a team

• Analytical thinker with excellent presentation, organization, communication and time management skills

Grade/Level: 07

The hourly rate range for this position is $24.00 - $33.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: