OneTen is Hiring a Senior Manager EWR Terminal A Near Newark, NJ
Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:
Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
Monitors performance against plans and initiates corrective actions to improve results
Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
Coordinates and provides functional guidance and supervision of contracted ground handling agents
Represents airport activities to federal, state, and city agencies as well as the FAA
Responsible for day-to-day operational performance of assigned domestic outstation
Maintains a safe, clean and reliable operation
Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
Directs station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
Responsible for performance management and ongoing professional developmental support of direct reports and "dotted line" reports
Responsible for compliance with Stations controls and Internal Audit standards
Manages the station budget, staffing forecasts and resource requirements
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
Manage vendor service contracts as required
Responsible for governmental and company / divisional performance metrics to including
On-time Performance
Station Baggage Performance
Part 382 Serving the Disabled
Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc...
Customer Service satisfaction, complaint and compliment ratios
Customer Processing Line waits, transaction times and throughout processing of customers
Long Tarmac Delay program
Cargo and mail plus performance metrics
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What's needed to succeed (Minimum Qualifications):
College degree or relevant experience
8-10 yrs of relevant management experience in Airport Services environment or equivalent experience
Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership and service-oriented performance
Knowledge of operational Corporate policies and procedures
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem solving skills and drive for excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position