At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow has an exciting opportunity for an Operations IT Business Process Technologist Lead located in Deer Park, TX, and supporting all the Houston Hub sites.

About you and this role –

Dow has an opportunity aligned to the Operational Excellence organization with a primary focus on implementation, support, sustainability, and application management of OPD (a web-based application that serves as a single tool for managing primary facility operation activities in support of the Make Product Work Process), and a variety of Digital Manufacturing Acceleration (DMA)tools and work processes within Operations including the Make Product Work Process (MPWP). You will work under the Operational Excellence organization, but support all the functions such as Operations, Analytical, Logistics, Maintenance, EH&S, ES&S, and Tech Centers. 

This role facilitates collaboration between functions /disciplines and experts in the application of information technology (IT) within an Operations context. The basis of this collaboration is the shared objective of defining, delivering and supporting IT solutions providing optimal capability at minimal lifecycle cost.

Serves as technical support, and oversight of assigned work processes, procedures, and I/T applications, tools and systems aligned with one or more Operations IT/OT technology disciplines. Leads technical and work process support and oversight, best-in-class processes and applications by end users across sites. Requires advanced skills and expertise in a range of processes, procedures, and systems, along with specialized technical expertise within an operational process to lead a broad range of complex deliverables. Leads and executes tasks and activities aligned to the Houston Hub Digital Strategy along with technology discipline and/or multi-generation plans to support optimal capability of processes, procedures, and related IT solutions. Leads and participates in cross-functional teams to deliver technical, work process, and management system improvements within the MET applications as appropriate based on agreements.

The basis of this role is collaboration as a shared objective to define, deliver and support sustainable IT/OT solutions that provide optimal capability at minimal lifecycle cost to enable safe, reliable, quality, and productive Operations which support best-in-class employee and customer experiences.

Responsibilities–

• Primary Focal Point for electronic tools designated by OPEX and the Houston Hub Sites. Provides technical support, training, and guidance and assures effective and efficient implementation of Operations IT/OT MET systems, processes and tools across area of focus (i.e., in support of improvements to current functionality, plant start-ups, new implementations, etc.) 

• Support implementation and use of Manage Production (MP), EH&S Applications, and mobile solution technology across the Houston Hub. Serves as a technical expert working across all Houston Hub sites to ensure technical expertise and guidance is in place related to system architecture, work process and related management system best practices within the area(s) of scope.

• Participates in and supports applicable end user and/or super user networks to strengthen collaboration and improve overall site/Hub Operations IT/OT performance and system effectiveness and efficiency. 

• Assists in development, testing, and implementation of Operations IT/OT solutions (applications and tools) in support of business processes, work processes, and policies and procedures. 

• Works with Work Process Leaders and other Functional Leaders and Site IT Tool Subject Matter Experts (SME's) on implementation and support of applications including electronic Safe Work Permits, Compliance Task Tool, Event & Action Tool, Behavior Based Observation Tools, Red Tag Master System Tools, Management of Change Tools, Document Management Systems, and other Operations Digital offerings.

• Partners with routine support teams and performs advanced support and troubleshooting activities for solutions and processes within area of focus. Supports life cycle management activities. Coordinates resolution of issues, escalating support needs appropriately. 

• Monitors site and hub level performance measures related to system functionality, work process and application life cycle management and leads strategic gap closure activities and other opportunities for improvement. Proactively identifies potential risks and possible for mitigation.

• Supports improvement initiatives related to the area of focus, including tool enhancements, improved consistency across the Hub, training, document updates, metric updates, and other change management activities. Provide value case for enhancements to better support the associated work processes and improve productivity.

• Assesses impact of key learnings on the Operations IT/OT strategy and identifies opportunities for improvements to the overall MET solution to optimize adoption and utilization across sites, businesses, and function. Participate in piloting of applications including networked devices and pilots coming for the Digital Operations Center (DOC).

• Supports creation and management of job aids, training materials, and metrics related to IT applications and tools, system functionality, and related work processes. 

• Conducts training related to area of scope. Supports leveraging of best practices and sharing of learning experiences across applicable networks.Escalates and utilizes network support to bring in diverse views and perspective to understand what is being done at other locations that could be leveraged.

• Supports large projects, turnarounds, and other activities, including data (unstructured and structured) identification/ cleansing/ transfer/ validation, testing, health checks, defect resolution, etc. 

• Provides business process expertise and contracted support to on-site Joint Ventures, 3rd Party / i-Park clients based on established agreements. 

• Ensures effective stakeholder management and change communications are provided to key stakeholders and sponsors for all initiatives within the area(s) of scope. Maintain priority in accordance with what has been established under OPEX and Site Leadership, and escalate changes or considerations throughout the year to ensure there is alignment and resource support.

Required Qualifications–

• A minimum of an associate degree or relevant military experience and three years of experience in manufacturing and/or I/S-related experience OR no advanced degree and five years of experience in manufacturing and/or I/S-related field.
• Experience with SAP.
• Effective communication skills to collaborate and resolve technical issues as they arise.
• Subject Matter Expert in Operate Plant Dashboard (OPD), Microsoft Suite including Excel, Word, PowerPoint.
• High aptitude and working knowledge of computer hardware and software, networking practices and infrastructure.
• Strong technical skills to resolve issues between software, hardware, network, and supporting infrastructure.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications–

• A minimum of a Bachelor's degree or relevant military experience at an E6 rank/Petty Officer 2nd Class or higher is required. In addition, a minimum of 8 years of manufacturing and/or I/S-related experience.
• A minimum of 3 years of experience working with Dow Manage Production tools and Work Processes
• Detailed knowledge and understanding of Make Product Work Process and/or Global Maintenance Work Process.
• Experience with tools currently used in Operations such as OPD, SAP, Asset Hierarchy, CTT, eSWP, WebEDMS.
• Prioritize, plan, organize, and monitor multiple concurrent projects to meet established timing expectations.
• Update and troubleshoot using XML coding when necessary.
• Communicate, collaborate and work effectively with persons at all levels of the organization.
• Self-starter, strong initiative and leadership skills.

Additional Notes–

• Additional Note: Domestic relocation assistance is not available for this role.

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • ​Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.