Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The position of Manager - Operations Control Training will take charge of training development and compliance in Station Operations Center. This role is crucial in ensuring that we adhere to internal guidelines by providing instructor-led training and identifying training needs to ensure attainment of local, regional, and goals of the company. The Manager for Operations Control Training will assist in designing and implementing a curriculum for SOC tools, processes, and other essential areas to ensure standardization within the SOC's scope. In addition, this role will initiate proactive changes in the training of Hub Station Operations employees.

• Provides training delivery in technical and strategic skills for ongoing organizational priorities through classroom, practical, and on-the-job instruction.
• Manages sessions from start to finish, including handling session requests, roster and enrollment management, and session closeout.
• Partners with HUB SOC Senior Managers and Training Development to build a strategic vision for United's future in these roles, supporting their capacity to manage a growing flight schedule
• Assist in identifying training requirements and related programs to assure achievement of local, regional, and corporate objectives
• Provide content, technical, and procedural support on training subjects and issues
• Manage employee training, including scheduling, enrollment, and notification for instructor-led and online courses.
• Ensure completion of required training by supervising progress and tracking completion to maintain station compliance.
• Provide status updates to leadership regarding training completion.
• Conduct ad-hoc training as requested by local leadership.
• Conduct training proficiency line checks and recurrent training as needed.
• Supports remediation training as needed
• Remain proficient as a Manager - Operations Control by working a minimum of 3 full-time shifts per month in the operation
• Roles include Zone Manager, Gate Manager, Tarmac, etc.

The salary for this position is $59,543 to $87,329 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Bonus Eligible: yes

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Salary and benefits information is being included in this job posting in accordance with Colorado state law.
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table!

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• SOC experience required
• 2 years of experience in a strategic operational role required (Airline/Airport related preferred)
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Passionate about helping others learn and grow
• Strong interest and desire to develop training skills and knowledge
• Excellent communication and interpersonal skills, with the ability to engage and connect with diverse learners
• Organized and detailed, able to manage multiple tasks and priorities
• Openness to feedback and willingness to continuously improve training practices

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• 1 years of leadership experience with projects
• Project management
• Change management
• Excellent written and oral communication skills
• Ability to present information to varied audiences
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Comprehensive understanding of tools and process within the SOC scope

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The Job Posting End Date is 05/26/2024
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT