Job Description:

Role Summary/Purpose:

This role will function as the subject matter expert and principle contact for a critical platform tool – Seismic Enablement Tools

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Maintain the vitality of the Seismic Tool at Synchrony

• Serve as Single Point of Contact (SPOC) and Administrator for the development and cataloging of all Seismic DocCenter Implementations

• Function as the primary contact for all Seismic tool / platform related user issues

• Maintain the current catalog of Seismic content implementations are operational, and accessible by user base, ensuring updates occur as business needs dictate to ensure ongoing relevance & vitality.

• Maintain all licensing and Platform / tool vitality for licensed user base of Seismic implementation at Synchrony.

• Manage the ad-hoc Seismic work queue within Salesforce.com Support ticket system, to ensure that all new implementation and builds are completed within a timely manner.

• Support business reporting process of engagement & acumen metrics for Seismic

• Maintain a strong and open dialogue with the user community and be able to assist in tool troubleshooting efforts.

• Engagement Process Contact on the Seismic Platform

• Partner with business representatives on content creation and implementation

• Partner with Third-party vendors on Content delivery

• Additionally, this role coordinate with the Larger Sales Force Effectiveness Team and support the larger initiatives of that team

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree. In lieu of degree, HS Diploma/GED, and 7 years of progressive business experience.

• 3 years of experience working with a technology tool / platform, such as Seismic, Highspot, Allego, or Showpad

• Experience in a business analysis capacity.

• Proficiency with Microsoft Office Products.

• Demonstrated ability to lead a project team and be a strong consultant to the business.

• Experience with, or understanding of, Case / Project Management disciplines.

• Travel 25% to site locations.

Desired Characteristics:

• Understanding of financial card services business processes.

• Strong understanding of the basics on how Salesforce Support Cases, and their support through Chatter works.

• Strong organization skills

• Strong documentation and training skills.

• Very strong oral and written presentation skills

• Ability to communicate with non-technical stakeholders.

• Ability to work remotely as part of a remote-based team, with both onshore and offshore resources.

• Microsoft Office Suite experience (MS Word, MS Excel, MS PowerPoint)

• Engagement Tools familiarity – MS Teams & Zoom a plus.

• Understanding of DevOps process, a plus.

• Ability to interact with key business stakeholders in the cataloging, and developing content in support of, specific business processes within the digital suite, in a project environment.

• Basic understanding of business processes and develop procedures a plus.

• Ability to work in a self-paced, dynamic environment, but with key deliverable timelines.

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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