Role Summary/Purpose:

As a member of the Growth Governance & Excellence organization, the AVP, Growth Change Strategy Manageris responsible for executing various quality and oversight routines to strengthen the first line of defense risk management framework within Growth. Reporting to the VP, New Product Introduction, the AVP, Growth Change Strategy Manager will support various governance and oversight activities including those related to New Product Introduction, Fair Lending governance and tollage activities and Synchrony's web accessibility oversight. This individual must be a strong communicator, able to think both strategically and tactically, influence in a matrixed environment, and embrace a culture of change and innovation.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Ensure all compliance, process, and regulatory expectations are fulfilled with supporting evidence for areas of responsibility

• Support compliant execution of the NPI process in accordance with policies and procedures

• Provide NPI Sub-Committee monthly management support; agenda development, compiling materials from various stakeholders, recording meeting minutes, committee reporting materials preparation and document repository management

• Lead and facilitatetimely Marketing Fair Lending Tollgate meetings to ensure appropriate risk oversight and management of consumer segmentation tools, models, and other tools meeting the tollgate requirements

• Maintain meeting materials, minutes and other supporting evidence utilized during the Marketing Fair Lending Tollgate process

• Manage Growth Customer Segmentation (CST) model inventory and Non-Model Tool roll up within eGRC

• Identify opportunities to streamline connection between tollgate reviews and Workfront campaign activities including automation and reporting solutions for both Fair Lending tollgate and NPI tollgate process

• Support Synchrony-wide ADA digital program focused on compliance with Website Accessibility Compliance Guidelines (‘WCAG’) 

• As team roles and responsibilities expand and change over time, incorporate new quality, oversight, or governance routines and activities into ongoing operating rhythm

• Perform Other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree. in lieu of degree, HS Diploma/GED and a minimum of 8 years of functional, risk and/or process management experience in the financial services industry 

• 5 years of experience to include: 

  • Experience with analytical, organizational, and decision-making responsibilities 

  • Understanding of business systems and processes 

  • Cross functional team leadership experience 

  • Experience working in Governance, Regulatory, Audit, or Risk Management 

Desired Characteristics:

• Ability to influence and work across a matrixed organization

• Demonstrated strategic and process skills with proven ability to execute

• Team player in fast-paced, high-energy environment

• Project Management and process improvement experience

• Goal oriented, self-motivated

• 3 years of experience presenting ideas and recommendations to senior level audiences

• Experience operating in a heavily regulated-compliance environment.

• Demonstrated experience as an agent of change within a heavily regulated environment

• Excellent team skills and proven ability to work cross functionally as well as within own function

• Strong problem-solving skills with a demonstrated ability to evaluate situations using multiple sources of information

• Facilitation and problem solving