Job Description:

Role Summary/Purpose:

Synchrony is continuing to build a world class Online Digital Bank – with smart savings products that help consumers prepare for their futures. Our Bank Marketing team brings these products to life through all stages and touchpoints of the customer lifecycle. Within Bank Marketing, our Digital Product Owner will be responsible to lead the implementation of new features & enhancements across our digital platforms, and manage our technical API agile team. We are seeking an agile trained Product Owner that has experience with API teams.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Identify business needs and translate to business rules/stories for Business Services Layer “BSL”, Customer authentication and digital platform teams

• Influences decisions by providing technical consultation and direction to stakeholders (alongside our TPO)

• Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules

• Become an SME in some of our backend systems we connect to & build services for – Fiserv Signature & Aperio, for example

• Ensure strong communication and coordination to the “Front End” developers and teams as well as any other API consumers, especially as changes in BSL will impact them

• Recommends new technology trends and innovative products/features to the team

• Oversight and leadership of the wing-to-wing product development lifecycle including build, test, launch, and adoption 

• Work with the Agile Development Team & Scrum Master, lead backlog planning and grooming, and support Release planning

• Coordinate and lead user acceptance testing (UAT) for releases

• Responsible for gathering market intelligence, competitive insights and user VOC and translating into business strategies and creating detailed user stores/requirements 

• Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance as needed

• Partner with key stakeholders such as Marketing, IT, Compliance, Credit/Risk and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog

• Responsible for all “run the engine” functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc. 

• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk

• Keep all product documentation up to date

• Perform other duties and/or special projects as assigned

• Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience

• Participate in & work in Scaled Agile Framework® (SAFe®)

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's degree OR in lieu of degree; high school diploma/GED and 8 years of digital and/or web product experience

• 2 years of digital application experience working within an Agile environment and/or API or services management experience

• Must work East Coast Hours

Desired Characteristics:

• Experience with Agile (work or preferably, trained) and/or SAFe (Scaled Agile Framework) in a Product Owner role

• Track record of creative & strong problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated, with strong communication skills (verbal and written)

• Passion for learning about new technologies and identifying ways to drive innovation

• Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners

• Strategic thinker with ability to develop and implement actionable plans to drive business results 

• Strong project management experience with a record of delivering on time and across functions

• Strong digital proficiency, including launching new products and capabilities and understanding of mobile & web applications 

• Experience in leading large cross-functional virtual project teams

• Experience with API teams

• Technical acumen & experience to lead our team through simple solutions

• Candidate located on East Coast to work Eastern hours as the team they will be working with are in India.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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