Job Description:

Role Summary/Purpose:

We’re looking for an account management leader with internal or external creative agency experience to join our growing team. Goldmind Creative is Synchrony’s in-house full-service agency.

The account management team builds and nurtures Goldmind Creative client relationships by understanding their needs and bringing a solutions-minded approach to everything we do throughout the creative process. We possess a deep understanding and in-depth knowledge of our client’s business objectives, key issues, competitive environments, and industry trends. We’re the connective tissue and set the tone, pace, and ways of working. Our goal is to help drive the business through creative strategy and storytelling and to do this we must have a solid understanding of today's consumer and how to connect with them in ways that resonate. We’re growth-minded leaders with an entrepreneurial spirit and bring a solutions­ minded approach to everything we do.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Manages day-to-day workflow of client campaigns, ensuring all work is produced on time, on budget and on strategy

• Owns and leads large and complex projects with minimal oversight from the VP Group Account Director

• Develops and maintains strong client and team relationships

• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations

• Ensures that client issues are dealt with in an efficient manner, informing the management of any problems that may arise

• Leads internal and client-facing meetings and presentations

• Demonstrates the ability to understand the dynamics of your client’s business, see the bigger picture and the implications on our work

• Synthesizes client feedback to provide clear and concise direction

• Take cues from leadership to set the tone for the team, keeping the team positive and focused on solutions

• Ensures that client issues are dealt with in an efficient manner, informing the management of any problems that may arise

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree. In lieu of degree a high school diploma and 7 years of work experience as an account/project manager in a fast-paced, creative agency environment.

• A minimum of 3 years of experience as an account/project manager in a fast-paced, in-house or external creative agency.

Desired Characteristics:

• Field of study in Marketing, Business or Communications preferred

• Clear and articulate verbal and written communication skills

• Critical thinking skills

• Ability to think strategically and creatively

• Extremely detailed oriented and organized

• Thrives in a fast-paced environment

• Exceptional work ethic

• Enthusiastic towards colleagues and clients

• Ability to inspire and motivate a diverse team toward a comment goal

• Must be highly articulate with excellent client-facing skills

• Demonstrated ability to use independent judgment in high-stakes situations

• Conflict resolution and problem-solving skills

• Thorough understanding of the creative process and detailed knowledge of level of effort required for various deliverables 

• Proficient in MS Office applications including Word, Excel, and PowerPoint; experience with Workfront, a project/workflow management software

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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