Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

**This role is on-site at ORD**

Key Responsibilities:

• Responsible for planning and supervising projects to ensure they are completed in a timely fashion among diverse groups and within planned budget
• Plan and designate project resources, logistics, supervise progress and keep team members advised the entire way
• Responsible for planning and leading all aspects of Airport Operations projects and initiatives that help drive performance, customer satisfaction, and employee engagement
• Thinks strategically and promotes creativity and teamwork in order to obtain our hub goals
• Monitors progress and keeps partners informed the entire way
• Ensures that all projects are completed as assigned on-time, to specifications, with accuracy, efficiency and within budget. Develops and maintains relationship with team members for success
• Develops detailed project plans to monitor and track progress of all projects
• Addresses questions, concerns and/or complaints throughout the project
• Evaluates projects and provides recommendations to address issues and opportunities for improvement
• Seeks out feedback from frontline employees and leadership and successfully promotes the business case for successful change management
• Creates and maintains comprehensive project documentation
• Develops spreadsheets, diagrams and process maps to document needs
• Collaborates with organizational leadership to support organizational objectives
• Interacts clearly, constructively and positively with all departments to ensure projects are completed effectively and with minimal disruption to planned events
• Acts as a liaison between the company, customers and vendors
• Attend conferences and training as required to maintain process improvements
• Develops comprehensive project plans to be shared with all team members
• Ensures compliance with federal, state, local, industry, contractual and company policies

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What's needed to succeed (Minimum Qualifications):

• High School Diploma
• Five (5) years of Operations Experience
• At least three (3) years of Operations Leadership experience
• Intermediate experience in Microsoft Office Suite, including MS Excel and web database reporting
• Ability to present analytical information effectively
• Knowledge of Operations practices and landscape
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Strong time management skills with a shown ability to meet deadlines
• Strong analytical and problem-solving skills
• Effectively engages with leadership at all levels of the organization with a high degree of professionalism while maintaining confidentiality
• Ability to lead and empower
• Problem solving techniques and commitment to excellence
• Must be thorough, with ability to effectively review extensive amounts of information along with handling daily challenges
• Must have ability to work weekends and shift work if operation requires
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• BA/BS Degree or related operations experience
• Critical thinking and progress improvement skills
• Proficiency with Microsoft Office products
• Experience leading projects with team members across multiple department

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT