Operations is embedded in every business to support the firm’s functions and handle the end-to-end process management of all core production and client-servicing activities across each business. You’ll join an Operations team within one of our lines of business or corporate functions to help manage our processes and services while growing business-specific expertise.

In the program you will work in a collaborative environment that teaches you how the Operations function helps deliver core services to the firm and its clients. The goal is to assist you in building a long-term career in our Operations division and help with its continued growth.

What to Expect

In this two-year program, you will be hired directly into one of our high performing Operations teams. During the program, you will work in a transformative environment that develops your skills and knowledge while delivering core services to the firm and its clients. This will enable you to build a long-term career within the firm.

You will make an impact in a specific Operations area, which could include payments, trading services, lending services, client management, employee operations and many others. Some examples of the impact you will make may include:

Helping with the end-to-end management of the client onboarding experience
Being responsible for processing and investigating client transactions for a variety of products
Data Analytics and Reporting support for operational functions
Analyze reference data to help support trading
Optimize processes in collaboration with Technology teams
Your responsibilities will vary based on your location and team assignment. You’ll help deliver key solutions to our clients in coordination with other JPMC teams. In addition, you will gain exposure to senior leaders and receive best-in-class training as part of a broader analyst community.

This program will give you the opportunity to learn about Operations and develop your career. You will be fully integrated within a high-performing team and make a clear impact for the organization and our clients. While driving your core responsibilities, you will be growing your bank product expertise and looking for ways to innovate within the space. In addition to on-the-job experience, you will be part of a community of other analysts and will attend social events, interact with senior leaders, and learn new skills.

Training 

You’ll begin with an induction training that will provide an overview of the firm, our lines of business, and technical skills. Over the course of the program, you’ll have access to continuous training relating to both technical skills and professional development. Topics will cover how to best collaborate with internal clients, utilize design thinking techniques to improve our processes, and leverage data to inform the way you work.

Career Progression 

Once you’ve successfully completed two year Operations Analyst Program, there will be opportunity for advancement within your team in the Operations organization based on your performance and expansion of the role.

Locations you can join:

Newark / Wilmington, DE **Your exact office location maybe within proximity to one of our main hubs. This will be communicated to you prior to your start date.

About You

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT). Likewise, JPMorgan Chase & Co., will not provide any assistance for relocation.

We are looking for motivated, enthusiastic people who want to begin and develop their career in Operations. We are looking for people with diverse backgrounds and are excited to learn and identify process opportunities (e.g., automation). You should be excited to expand your knowledge in businesses and bank products along with making an impact in Operations while driving our business forward. You should be able to work within deadlines and be able to adapt to changing environments.

Additionally, we are looking for someone with a growth mindset, who is analytical, has good communication skills and works well on a team. You will be interacting with a diverse set of internal / external stakeholders and should be excited to solve problems. You should be a good listener and be able to ask probing questions to ensure understanding of requirements and needs of clients; while working towards delivery timelines. Additional skills & criteria include:

Required Qualifications, Capabilities, and Skills:

College degree preferred or 2-3 years of related experience in Financial Services Operations
Great team player able to work in a dynamic and changing environment
Demonstrated ability to communicate effectively both written and verbally
Detail-orientated with strong critical thinking, attention to detail and analytical skills
Have the ability to manage time, prioritize assignments and know when to seek help for optimal solution
Demonstrated growth mindset with desire to learn financial operations
Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
Experience processing multiple documents, payments and transactions for clients and various stakeholders
Experience with client relationship management
Ongoing collecting, inputting, analyzing, and monitoring of financial information
Root-cause analysis with experience researching, documenting, and independently reporting information to resolve exceptions, propose solutions, and deliver results
Maintenance of issue logs, troubleshooting of problems, and handling of complaints with appropriate and timely escalation
Experience with data analytics including working with large data sets, data analysis and visualization
Preferred Qualifications, Capabilities, and Skills:

Data automation (Tableau, Alteryx, etc.)
Pre and post-trade lifecycle and portfolio management
Loan origination, servicing, analysis, and quality control
Money market, mutual funds, equities, fixed income, alternative investments and derivatives
What’s Next?

To be considered for the Operations Analyst Program, you must complete the following steps:

Submit a complete and thoughtful application, which includes your resume.
Your application and resume are a way for us to initially get to know you. It’s important to complete all relevant application questions, so we have as much information about you as possible. We will review your application to determine whether you meet the required criteria.
If you meet the minimum criteria for the application, you will receive an email invitation to complete a video interview, powered by HireVue.
This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.
HireVue is required, and your application will not be considered for further review until you have completed this step.
Applications will be reviewed on a rolling basis; we strongly encourage you to complete your HireVue video(s) within 1 week of receiving.
We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled.
JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities.

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©2023 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity employer, including Disability/Veterans.