ONEIDA COUNTY GOVERNMENT
NOTICE OF VACANCY
DEPARTMENT: Emergency Services
CIVIL SERVICE TITLE: Public Safety Telecommunicator (HELP Program)
CLASSIFICATION TYPE: Non-Competitive
SALARY (GRADE): $42,147 (27D) Plus Excellent Benefits
APPLICATION DEADLINE: December 31, 2024
APPLY ONLINE*: https://oneida-portal.mycivilservice.com/post/jobopps
DISTINGUISHING FEATURES OF THE CLASS: The incumbent in this class acquires or elicits information from
multiple sources requiring the assistance of police, fire, emergency medical services, or associated public service
providers in emergency and non-emergency situations. The information is analyzed, classified, and summarized for
dispatch or referral. The information is then transmitted, relayed, or disseminated to the field units or other supporting
resources.
The incumbent operates a variety of communications equipment, including computer-based radio and telephone
equipment and computer terminals to acquire, relay and dispatch emergency personnel and equipment, as well as
inquire, enter, and maintain public safety related databases. An employee in this class will be familiar with and fully
functional at each operational position of the communications center.
An employee in this class exercises independent judgment, alertness, and responsiveness within the parameters of
established operating policies, procedures and guidelines which aid in reacting to incidents which may involve danger
to life and/or damage to property. The work is performed under the general supervision of a Senior Public Safety
Telecommunicator, Supervising Public Safety Telecommunicator, Radio Dispatch Supervisor, or other authorized
personnel.
Areas of assignment may include: answering telephone requests for emergency and non-emergency calls for service
from the public and associated public service providers; the dispatching of police, fire/rescue, EMS and public service
provider personnel and equipment to emergency and non-emergency incidents; database inquiries, entries, and
maintenance; training; and public relations events.
The job involves an unusual working environment. There can be sudden changes in work activity. High stress
conditions may exist when dealing with life and death situations. The ability to remain calm in emergency situations,
and the ability to be polite, especially when dealing with angry and abusive people, is needed. Employees are
required to work shifts which cover both day and night hours, weekends, and holidays. Employees in this class may
be required to assist with training, development, and evaluation of new personnel. The job also requires employees
to always maintain a clean and tidy work environment, thus promoting a clean, safe, and healthy workplace.
Supervision of subordinate employees is not exercised in this class. The incumbent performs related work as
required.
MINIMUM QUALIFICATION: Candidates must meet the minimum qualifications at time of application.
Graduation from high school or possession of a high school equivalency diploma.
SPECIAL REQUIREMENT: Candidates must pass both visual and hearing acuity tests as prescribed by the
Oneida County Department of Personnel. Candidates must meet the standards of both the visual and hearing
acuity tests to be eligible for appointment.

**Oneida County is an equal opportunity employer**

• If you do not have internet access, paper applications can be picked up in the Personnel Department on the 6th Floor of the Oneida