At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

The purpose of the Producer Support Rep, Senior role is to assist the licensing team with tasks that require advance knowledge of the agent licensing process which includes requirements to obtain an agent license, the steps to renew the license and evaluate continuing education requirements.

The Producer Support Rep Senior will be responsible for assisting the Employee Benefits, Retirement Services, Care Solutions, and Individual licensing channels with first time licensing needs for OneAmerica associates.

Primary responsibilities include, but are not limited to:

• Responsible to pull, review, and deliver advanced reports as needed for key stakeholders.
• Validate SOP Documentation for accuracy.
• Assist OneAmerica Employee with obtaining their first-time license and renewals.
• Manage agents continuing education hours needed and register for courses and Responsible to track continuing education requirements and notify the licensing employee as needed.
• Report cost associated with Employee licensing per OA channel.
• Assist with adherence checks.
• Support Licensing Team lead as needed and training new licensing associates.

Job Requirements

Required Education and/or Certifications

• High School Diploma or Equivalent

Recommended Education and/or Certifications

• Associate or bachelor’s degree preferred

Required Work Experience

• Must have 3 years of experience working in a customer service and/or data delivery position; Experience in life insurance, licensing or financial industry preferred
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 03B

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York. 

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.