While this is a remote role, candidates are required to reside within a 50-mile radius of our office locations. Candidates must reside and be authorized to work in the United States. Office locations: Burlingame, CA / Glendale, CA / Mt. View, CA / Guilford, CT / Clearwater, FL / Miami, FL / Palm Beach Gardens, FL / Sunrise, FL / Chicago, IL / Peoria, IL / Boston, MA / Worcester, MA / Bethesda, MD / Hunt Valley, MD / Grand Rapids, MI / Southfield,...
We’re seeking a Senior Accountant to manage advanced accounting functions, ensuring the accuracy of financial records, and maintaining compliance with accounting standards. This role involves preparing and reviewing financial statements, overseeing the month-end and year-end close processes, and assisting with audits. The Senior Accountant also provides support for budgeting and forecasting activities and may mentor junior accounting staff. Stron...
The Associate IT Business Analyst is responsible for providing business and systems analysis relating to the development, implementation, and support of IT solutions and services. Serves as a liaison between technical resources and business end-users. This is an entry level position with individually tailored training. Your Impact: Collaborate with end-users of all IT solutions and services to identify technical, functional, and process-based sys...
The Program Retention Representative for AVMA is responsible for maintaining and strengthening relationships with existing policyholders, primarily professional liability coverage. This role focuses on handling inquiries through the call center from existing policyholders regarding current coverages, identifying customer needs, resolving issues, reducing policy cancellations, and providing tailored solutions to ensure a positive customer experien...
The Team Lead for Life & Health supports the daily operations and performance of the Affinity Customer Service Representative (CSR) team. This position provides guidance, coaching, and subject matter expertise to ensure the delivery of excellent customer service, efficient workflows, and adherence to service level agreements (SLAs). The Team Lead serves as the first point of contact for escalations, assists with training and quality assurance, an...
The Support Coordinator for Pearl Insurance Solutions is responsible for providing administrative support to assigned sales regions and/or sales representatives by processing renewal applications, quote acceptances, binder requests, certificate of insurance requests, and other customer inquiries. Maintains proper account documentation in the Customer Relationship Management (CRM) system in an effort to ensure all submissions are properly processe...
The Customer Service Team Lead for Contact Center is responsible for overseeing the day-to-day activities and operations of the Customer Service Representative (CSR) team. The Customer Service Team Lead services as the point person for escalated issues presented by customers or staff and is accountable for coaching and ensuring that the team provides timely, effective, and solution-oriented service while maintaining high standards of customer sat...
The Client Executive for Professional Liability is responsible for providing support to the Client Executive team and managing assigned client book(s). responsible for growing satisfied carrier and client relationships, expanding current product offerings, maintaining a profitable book of business, and implementing and integrating expanded products into the clients’ portfolios. The Client Executive leads communication between assigned clients and...
The National Practice Producer will play a strategic and highly visible role within our national Veterinary Insurance Program. This individual is responsible for driving new business production and managing key relationships with large, private equity-backed veterinary practice groups that operate across the United States. This role focuses heavily on professional liability while also encompassing all lines of property and casualty coverage neede...
The Customer Service Manager – Contact Center leads our customer service center team and oversees all aspects of customer support operations, with a strong focus on call center performance and service excellence. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. The ideal candidate has strong leader...
The Program Retention Team Lead for AVMA oversees a team of retention representatives responsible for maintaining client relationships and facilitating primarily professional liability renewals. This role ensures that the team meets retention goals, delivers exceptional customer service, and adheres to compliance and quality standards. The Team Lead acts as a coach, mentor, and point of escalation for team members while collaborating with other d...
The New Business Sales Supervisor is responsible for managing a multi-channel Property and Casualty sales staff towards the achievement of monthly and annual production goals. This role focuses on driving sales growth, developing team performance, and supporting the continued expansion of the American Veterinarian Medical Association account. The Sale Supervisor plays a key role in training, mentoring, and managing Account Executives while ensuri...
