Support Coordinator (Veterinary-Focused)

The Support Coordinator for Pearl Insurance Solutions is responsible for providing administrative support to assigned sales regions and/or sales representatives by processing renewal applications, quote acceptances, binder requests, certificate of insurance requests, and other customer inquiries. Maintains proper account documentation in the Customer Relationship Management (CRM) system in an effort to ensure all submissions are properly processed, quoted, and accepted. Serves as a backup in the phone system when assigned sales representatives are unavailable. This role has an anticipated start date of March 2026. Your Impact: Handle workflow of assigned sales team member(s) when they are out of the office; carbon copy (cc) the sales representative on any email sent on their behalf. Submit all insurance applications to the Application Center for processing upon request. Submit all quote acceptances to the Service Center for processing requests. Contact customers regarding billing, change order requests, certificate requests, and for general service/mid-term check-in purposes. Assist with miscellaneous requests from the PIS AVMA Retention Team, including mailings, running reports, requests, follow-ups, and processing ‘rush’ binders as needed. Support PIS AVMA Retention team by properly internally routing all quoting/binding material, certificate and ID card requests, internal/external communication with clients/prospects, Account Coordinators, Technicians, etc. Create customer records in the CRM as needed. Maintain accurate account information and documentation in various systems and databases (CRM). Meet production quotas and quality standards as set forth by management. Successful Candidates Will Have: Associate’s degree in a related field preferred. 1 years of previous customer service experience within business insurance lines utilizing Siebel or other Customer Relationship Management (CRM) system preferred. Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization. Property & Casualty insurance license desired. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year. Pay Range: $15.48 - $20.63 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . One80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. One80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.

Salary : $15 - $21