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Requisition No: 827292
Agency: Commerce
Working Title: CUSTOMER SERVICE SPECIALIST - 40046106
Pay Plan: Career Service
Position Number: 40046106
Salary: $34,000.00
Posting Closing Date: 06/30/2024
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Job Title: CSL - CAREER SERVICE SPECIALIST
Requisition Title: CSL - Career Service Specialist
JOB TYPE: FULL-TIME
POSITION LOCATION: Greater Fort Lauderdale
Our Organization and Mission:
Florida Commerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.
Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)
Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/
The Work You Will Do:
This position performs professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. Activities include the ability to interview and assess customer needs, job skills, education, knowledge, and abilities, and assist customers in registering as appropriate. Provide instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs. Refer customers to job openings, training opportunities, and other employment-related services as appropriate. Provide labor market information, orientation schedules, and/or other employment-related subjects and refer customers to supportive services as appropriate. Perform work and record activity and customer information in the Management Information System as needed. Assist in providing individual employment counseling services in a One-Stop Center using standardized counseling techniques which will assist customers.
Performs other related duties as required in a "seamless" service delivery system
The Difference You Will Make:
You will assist in helping Broward County residents obtain wages to be self-sufficient and sustainable through training and employment. The Customer Service Specialist is a member of the Florida Commerce team with CareerSource Broward.
Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:
Full Time
$50k-64k (estimate)
05/31/2024
06/16/2024
ORLANDO, FL
<25
2019
<$5M
The following is the career advancement route for CUSTOMER SERVICE SPECIALIST positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE SPECIALIST, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE SPECIALIST. You can explore the career advancement for a CUSTOMER SERVICE SPECIALIST below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.