Regional Director of Housekeeping Operations

Job description

***MUST HAVE HOUSEKEEPING MANAGEMENT EXPERIENCE***

***MUST SPEAK ENGLISH AND SPANISH***

***HYBRID***

One Source Hospitality Solutions is a hospitality management company that measures its success by exceeding the expectations of our guests and clients. By investing in our people, our technology, our processes, and a commitment to a culture of accountability, we deliver an exceptional service, valued by our clients across the country. We’re committed to Make a Difference to the clients we serve and the employees which we employ.

The company seeks a Regional Director of Operations to lead the operations at several hotels in the Chicago area. This position will require travel in the form of weekly property visits to various properties, and other travel throughout the course of the year related to industry events or conferences.

Given the organization’s current and continued growth, we seek a strong operator with a confident and consultative business mindset. The role is ideally suited for an energetic relationship builder who drives results. We are searching for an impact player who can shape talent, enhance team and operational performance and strengthen collaboration while ensuring business objectives are met or exceeded.

Requirements:

The Regional Director of Operations will be responsible for the region's overall performance including financial, guest satisfaction, client retention, employment practices and business development objectives. In addition, this role will allocate and direct resources as needed to ensure business plans, corporate initiatives, and cultural perspectives are incorporated in the market.

• Maintains knowledge of operational requirements and business reporting procedures affecting the business and ensures company policies, procedures, and reporting are in compliance throughout the market.
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance within the market.
• Ensures Directors of Operations, Directors of Housekeeping, Area Managers and other assigned support team members understand and meet the expectations of clients, associates, and the company.
• Identifies new business development opportunities in the region and coordinates with Vice President of Business Development to develop strategies to grow the market.
• Maintains regular communication with hotel Directors of Housekeeping or Director of Operations to determine progress in meeting the essential goals and objectives of staffing and scheduling at their sites.
• Provides strategic and tactical direction and support to dedicated HR and training staff to ensure training programs meet business objectives. Evaluates training program effectiveness in the market and makes adjustments as needed.
• Ensures uniform adherence to programs such as pay, timekeeping, benefits, progressive discipline, rewards, and other policies and procedures.

Qualifications:

· Demonstrated success in operations management in a complex, fast-moving environment. Hospitality or service industry experience highly preferred.

· Demonstrated experience exercising considerable judgment and discretion in dealing with matters of significance for the company.

• Previous P&L and income statement responsibility for a multi-unit organization.
• Extensive knowledge in sales, employment practices, and business development.
• Ability to travel up to 70% of the time required.
• Excellent interpersonal, communication, and vendor management skills.
• Bachelor’s degree from a four-year college or university preferred.
• One Source Housekeeping Solutions has a strong commitment to their employees, guests and clients. We offer a competitive compensation and benefits package and a unique culture including a proactive work environment that fosters high visibility and career progression.

One Source Hospitality Solutions, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

One Source Hospitality Solutions is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

One Source Hospitality Solutions policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience:

• Hotel management: 5 years (Required)
• Hospitality Experience: 4 years (Required)
• Housekeeping Experience: 2 years (Required)

Work Location: Multiple Locations - HYBRID

Job Type: Full-time

Salary: $120,000.00 per year

Willingness to travel:

• 50% (Required) up to 70%

Work Location: Chicago area

Job Type: Full-time

Pay: $120,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift

Language:

• Spanish (Required)

Ability to Relocate:

• Joliet, IL: Relocate before starting work (Required)

Work Location: In person