Have you been looking for a place to grow your skillset? Or perhaps you are looking for a place to develop your career surrounded by a diverse team where employees feel a sense of belonging.

We are seeking a self-motivated, reliable, customer service oriented, and outgoing individual to become an IT Specialist at One GI®! We are looking for someone that has a great communication skills and articulates information well to others. We want someone that is also a self-starter that takes initiative!

• This role is Monday through Friday.
• Must be onsite at whichever location you are reporting to during your assigned daily business hours.
• Having personal, reliable transportation is a must!
• Will have to travel between sites in Virginia, including overnight bi-weekly travel to the Tidewater area.
• Will be on an on-call rotation once every 6 to 7 weeks, extra compensation included.

If you bring positivity to the table, want to make a difference for people with your IT expertise, and have a passion for providing quality service, we want you!

One GI® is a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients.

Our commitment to diversity & inclusion: At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization.

What Your Duties Will Look Like:

• Be a knowledgeable resource for staff and physicians to address software and hardware issues with a sense of purpose and urgency.
• Act as an IT shared services resource to maximize IT staff utilization and to create enterprise / departmental efficiencies.
• Work within the One GI Information Technology ticketing system to address user service requests and incidents at all locations, functioning as part of a highly motivated and collaborative team.
• Perform installation and conduct troubleshooting procedures with hardware, software, network, and other peripheral equipment.
• Work with remote IT vendors to identify and resolve problems when required.
• Hold administrative rights to multiple systems, adhering to corporate security policies. Initiate and terminate user access at manager request. Act as liaison to request or terminate access to third-party systems such as hospital EMR’s.
• Participate in setup and implementation of new systems, upgrades, or modifications including evaluation and testing. Act as a resource for others in determining system configurations or modifications to meet internal needs or external requirements.
• Assist with training materials, procedures, and user training as required.
• Submit hardware and software documented resolutions for the IT knowledge base.
• Participate in an on-call rotation and help desk phone days that include extra pay incentives.

The Must Haves:

• High School Diploma or equivalent required.
• College degree in IT or a related field, 2 years of IT experience can substitute for a degree.
• IT certifications preferred (A , Azure, Microsoft, Network , Security )
• Basic knowledge of computer hardware required.
• Basic networking knowledge (TCIP protocols and addressing, network topology, wireless networks).
• Must have working knowledge of O365, Windows 10/11, Azure, IOS, Android OS, and be proficient in Microsoft Teams.
• Obtain Azure certification(s) within 12 months of employment with One GI.
• Excellent verbal and written communication skills with customer service orientation.
• Exhibit a can-do attitude, strong interpersonal / relationship-building skills, and the ability to communicate with all levels of employees effectively.
• Ability to prioritize workload and consistently meet deadlines and SLA’s.
• Experience working in clinical practice environment is advantageous.
• Working knowledge of HIPAA security issues or a willingness to learn.
• Basic understanding of physician practice operations.
• Must have reliable transportation!
• Be willing to travel to our sister locations in Northern Virginia and travel bi-weekly to the Tidewater area.

The Generous Benefits We Offer!

• Excellent paid time off for a healthy work/life balance.
• We want to help you with your retirement, with our generous 401k plan. We will match 100% of the first 3% that you contribute, and 50% of the next 2% of your eligible contributions.
• Looking to further your education, we want to help! We offer education reimbursement, up to $10,000 per year (depending on employment status).
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with fsa and hsa options.
• After you obtain employment, if you know someone that would also bring value to our company, refer them to One GI® and get a $500 referral bonus!