Conduct customer outreach to predict and understand client's organizational needs and user needs. Track cyber security tool usage and make recommendations about future tool investments. Use techniques from quality management to learn from prior development activities and aim to increase the team's efficiency and effectiveness of IT services and processes. Provide strategic recommendations to design, deliver, manage, and improve the way the team and client enterprise uses IT and cyber tools with a focus on FireEye (formerly Mandiant) Infrastructure tools such as MVX, NX, HX, PX, IA, AX, and IAS PCAP. Develop, implement, and assess specific new and emerging technologies, platforms, and services. Apply experience with instructional design/instructional technology as a corporate and company trainer. Lead the development of training and planning lessons and curriculums as appropriate. Work collaboratively with technology development teams in a DevOps environment employing Agile Development techniques. Provide strong leadership and management skills to users of Agile tools such as Atlassian Suite, including JIRA and Confluence. Frequently communicate and interact with all levels of executive leadership.

• 2 years of experience with installing, configuring, and maintaining FireEye devices, applications, and security tools
• Experience with receiving user feedback on IT systems or cyber security tools
• Experience with DoD Risk Management Framework
• Knowledge of the Systems and Software development life cycle
• Ability to develop IT roadmaps to provide a strategic-level overview
• Ability to collect, analyze, review, and report data against objectives
• Active TS/SCI clearance; willingness to take a polygraph exam
• HS diploma or GED and 7 years of experience with supporting IT projects and activities, Associate s degree and 5 years of experience with supporting IT projects and activities, or Bachelor s degree and 3 years of experience with supporting IT projects and activities
• DoD 8570 IAT Level II Certification, including CCNA-Security, CySA , GICSP, GSEC, Security CE, CND, or SSCP
• Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA , GICSP, SSCP, CHFI, CFR, Cloud , or CND Certification within 30 days of hire

Optional Qualifications:

• Experience with installing, configuring, or maintaining devices, applications, and security tools including ForeScout, Fidelis, Splunk, Cribl, Palo Alto Firewalls, or DoD Endpoint Security Solution (ESS) formerly HBSS
• Experience with developing effective Plans of Action and Milestones (POA&M) strategies to respond to user feedback on tools, software, and systems
• Experience with supporting an enterprise-wide IT program office
• Experience with supporting DoD Acquisition Category (ACAT) or Business Category (BCAT) programs
• Experience with digitally transforming systems to evolve and deliver modern capabilities and technologies to meet demand signals from the user community
• Possession of excellent verbal and written communication skills
• ITIL v4 Certification