2 Sr Director, Claims Management (Back Office Operations) Jobs in Naperville, IL

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Sr. Director, Technical Program Management - Card Modernization

Capital One

NAPERVILLE, IL | Full Time

$185k-226k (estimate)

3 Days Ago

Sr Director, Claims Management (Back Office Operations)

Oncourse Home Solutions

Naperville, IL | Full Time

$153k-199k (estimate)

3 Months Ago

Sr Director, Claims Management (Back Office Operations)

$153k-199k (estimate)

Full Time 3 Months Ago

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Oncourse Home Solutions is Hiring a Sr Director, Claims Management (Back Office Operations) Near Naperville, IL

Who we Are

Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Located at our office in Naperville, IL. our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Position Summary

Reporting to the Vice President, Field Operations, the Sr. Director of Claims Management is responsible for the entire lifecycle of claims management for our nearly 1.5m customers across 43 States. This leader will balance the high standards of customer service at Oncourse while developing and maintaining best in class adjudication and claims management functionality following fundamental underwriting budget more than $100 million. They will develop action plans and accountabilities to meet.

Excited if This is You

Experience and Qualifications of the Role

8-10 years claims management or back-office experience processing high volume transactions in a controlled environment.
Thorough understanding of a field-based service business preferably in the residential home space.
Knowledge of dealing with third party service models and transactions. Base understanding of entitlement analysis and adjudication principles.
Systems/technical: Ability to leverage technology for efficiency gains, tolerance & performance monitoring and exception handling.
Strategic planning capability, including experience developing and implementing a 3– important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Education (preferred and or required)

Bachelor's Degree required, Master's Degree preferred.

Computer Skills Needed to Perform this Job

Proficiency in Microsoft and Google Suites

Competencies:

Drive for results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Priority setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Directing others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communication.