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Omnicell
Fort Worth, TX | Full Time
$82k-102k (estimate)
11 Months Ago
Data Operations Support Analyst
Omnicell Fort Worth, TX
$82k-102k (estimate)
Full Time | Business Services 11 Months Ago
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Omnicell is Hiring a Data Operations Support Analyst Near Fort Worth, TX

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Data Operations Support Analyst

As an organization…

Our mission is to help our clients ensure lifelong optimal health for their patients and members, measurably improve quality scores, and strengthen business results. EnlivenHealth™ is a division of Omnicell, Inc. (NASDAQ: OMCL), a leading provider of medication management solutions and adherence tools for healthcare systems and pharmacies

Responsibilities:

·Monitor delivery and processing of data files
· Troubleshoot internal and external issues related to data transfer and reporting
· Configuration and maintenance of client information
· Log on to client systems and update software as needed to fix issues with data transfers
· Monitor and react to automated emails
· Restart scheduled jobs as needed
· Update documentation associated with daily operations
· Provide third level technical support to internal/external customers for all Patient Engagement Solutions products
· Analyze data sent from customer for valid records based on requirements specified
· Maintain customer-service standards and be able to prioritize
· Resolve operational problems and recommend solutions based on repetitive issues
· Identify work process improvements and create scripts as needed
· Reach out to customers as required
· Engage appropriate local resources and/or Client to assist in resolving issues
· Monitor call volume and analyze trends to determine cause of variations outside of defined thresholds
· Write scripts to enhance monitoring capabilities
· Flex time / Holiday coverage as needed
· Other duties as assigned

Required Knowledge and Skills:

· Strong Unix/Linux skills required
· Excellent written and verbal communication skills
· Demonstrates attention to detail
· Must be able to multitask
· Be able to work independently
· Ability to think critically
· Customer Service Oriented
· Flexible Schedule/Able to be on-call nights & weekends as needed
· Strong organizational skills
· Willingness to work in a team environment as a team player
· Ability to Identify and resolve issues by:
· Identifies opportunities to increase accuracy, optimize resources and recommends solutions
· Performs complex analysis of processes, procedures and/or systems and produces accurate interpretations
· Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
· Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
· Demonstrates follow-up skills
· Provides timely and professional support to all internal/external customers and vendors
· Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately, efficiently and within established time frames

Basic Qualifications:

· Associates Degree or in lieu of a degree, high school diploma/GED along with 3 years technical work experience
· 1 year Linux/Unix experience
· 1 year previous experience in a technical support role

Preferred Knowledge and Skills:

· Experience with a public cloud (Azure, AWS, GCP)
· 1 year experience with a variety of hardware in a multi-platform environment
· 1 year experience in SaaS business operations
· Wiki experience
· Basic experience with support ticketing systems (ie JIRA)

Work Conditions:

· Corporate office/lab environment or work from home (EST)

Flexible Schedule/Able to be on-call nights & weekends as needed

· Ability to travel, if required (post covid).

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Omnicell is an Affirmative Action /Equal Opportunity Employer Males/Females/Disabled/Protected Veteran/Sexual Orientation/Gender Identity

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodationfor a medical condition or a sincerely-held religious belief or practice.

#LI-KW1

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$82k-102k (estimate)

POST DATE

05/20/2023

EXPIRATION DATE

04/25/2024

WEBSITE

omnicell.com

HEADQUARTERS

CAMPBELL, CA

SIZE

1,000 - 3,000

FOUNDED

1992

TYPE

Public

CEO

JASON WILLIAMS

REVENUE

$500M - $1B

INDUSTRY

Business Services

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About Omnicell

Omnicell provides automation and business analytics software solutions for the healthcare industry.

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