The Automation Pharmacy Technician 4 will prepare and maintain the Omnicell automation equipment for daily use, perform general equipment troubleshooting, maintain optimal medication inventory levels, review and maintain reports. The Automation Pharmacy Technician 4 will identify any customer concerns to the Manager, Pharmacy Services.

Responsibilities

• Perform return and restocking duties to optimize the customer’s use of automation.
• Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
• Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC). 
• Recommend drugs to be added to automation products based on data usage, demand, and workflow.
• Perform daily and periodic cleaning of the equipment according to recommended best practices.
• Inspect robot cell daily for issues, wear and functionality.
• Resolve common system issues.
• Monitor trends to help determine root cause of issues.
• Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution.
• Maintain high levels of customer satisfaction by aligning the Pharmacy Services program to provide customer-focused support emphasizing quality, professionalism and responsiveness.
• Conduct orientation and training, and ensure completion of all required documents and compliance with all procedures and policies.
• Promote and optimize customer product ownership and satisfaction by serving as a skilled resource.
• Participates in planning processes by establishing personal goals to support quality improvement.
• Adheres to the general hospital standards to promote a co-operative work environment by utilizing communication skills, interpersonal relationships and team building. 
• Comply with reasonable procedures, policies and guidelines established by the Customer facility.
• Maintain fiscal responsibility for work-related expenses associated with timekeeping and per diem employees.
• Maintain state and/or national credentialing to meet established guidelines.
• Must be available to travel to various customer or corporate locations.

Required Knowledge and Skills

• Good organizational skills, accurate, reliable and efficient.
• Demonstrated customer-facing skills.
• Strong interpersonal, communications and problem-solving skills.
• Ability to work with mechanical equipment.
• Working knowledge of computer hardware, PC Windows.
• Basic knowledge in Microsoft Office applications, specifically Outlook, Word, and Excel.

Basic Qualifications (REQUIRED)

• High school diploma or GED
• Current PTCB certification or equivalent pharmacy certification
• Pharmacy Technician State Registration/License
• Two years of experience in hospital pharmacy or healthcare industry.
• Working knowledge of pharmacy automation

Preferred Knowledge and Skills

• Three years of experience working in related field.
• Knowledge of safe handling of hazardous medications
• Experience implementing and supporting of clinical solutions within healthcare

Work Conditions

• Pharmacy environment.
• Capable of standing for several hours at a time.
• Potential exposure to hazardous drugs.
• Must be able to travel.
• Able to lift 25 – 30 lbs.