ESSENTIAL DUTIES AND RESPONSIBILITIES

The In-House Corporate Travel Agent is responsible to provide safe, cost effective, efficient, reliable, and quality travel arrangements; including, but not limited to, air, hotel, ground, car rental, and visas for Omnis travelers. Omnis travelers are defined as any Omni employee, including crew, maintenance (including contracted reps), ground services, office personnel, or any other traveler(s) as authorized by the Travel Manager, Travel Supervisor, Director, or Vice President. Duties shall include, but are not limited to the following:

• Book air, hotel, and ground travel as requested via AIMS HOTAC module or internal travel request form
• Responsible to answer crew travel-related requests forwarded via Crew Scheduling in a timely manner
• Air bookings must be made through the Sabre GDS system
• Bookings outside of Sabre must be approved by Supervisor or Travel Manager
• Facilitate hotel bookings through designated 3rd party vendor or, in the case of commercial programs, when necessary, directly to hotel contact
• Book ground transportation via email or facsimile directly with vendor, or through a third party vendor, when approved by the Supervisor or Travel Manager
• Book car rental reservations through Sabre GDS system
• VISA/MAAS (meet and assist) arrangements must be made directly with the Handling company in the respective country
• Utilize Action Flightstats email messages regarding potentially impacted commercial flight delays, including calling the airline directly, if needed, to re-accommodate Omni travelers
• Interface with other Team Units of SOCC, especially Crew Scheduling and Planning, to resolve travel-related issues
• Effectively and efficiently handle traveler and vendor phone calls, email, and face-to-face communications
• Immediately communicate operation-impacting travel issues to Supervisor and Travel Manager
• Examples: sold out hotel cities, commercial travel cancellations that cause an operational delay
• Emergency travel issues
• Omni flight delays caused by Travel-related operations, such as ground, commercial flight delays/cancellations, weather issues, etc.
• Maintain a professional, customer-oriented attitude at all times
• Authority Agents are authorized to book air, hotel, ground, car rental, VISA, and other travel as outlined within the request and according to policy
• Perform other duties as may be assigned

Requirements

QUALIFICATIONS

• Ability to work independently, exercising discretion and judgment
• Ability to manage multiple tasks and changing priorities
• Capability to maintain favorable company image when interfacing with internal and external sources
• Ability to maintain both work volume and quality, consistent with peer output
• Proven pursuit of learning and self-development
• Ability to manage responsibilities in a cost effective manner, exercising maximum efficiency
• Ability to demonstrate personal and organizational integrity
• Competency to maintain positive co-worker relationship – establishing, developing and maintaining trust and loyalty over time and through changes
• Professional telephone skills
• Proficient computer skills in Microsoft Office required
• Effective oral and written communication skills
• Organizational skills that result in high productivity
• Proficiency in Sabre GDS desired
• Demonstrated internet research skills
• Ability to work nights, weekends, and holidays when needed or scheduled
• Must pass a 10-year Background check including a FAA required fingerprint-based criminal history records check

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• One to four years corporate travel experience desired
• Basic understanding of AIMS and HOTAC module desired

PHYSICAL ACTIVITY

• Stand – 5%
• Walk – 5%
• Sit – 90%
• Lift up to 10 lbs

MENTAL CAPABILITY REQUIREMENTS

• Ability to handle numerous activities at once and complete in a timely manner
• Work with limited supervision and possess an impeccable attention to detail, excellent customer service and organizational skills required
• Must be able to identify and resolve problems in a timely manner, gathering and analyzing information skillfully with significant detail
• Ability to make decisions which impact the department’s credibility, and services
• Ability to compose letters, outlines, memoranda, and basic reports

EEO Employer including Veteran