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Customer service rep
$37k-46k (estimate)
Full Time | Wholesale 3 Months Ago
Save

Omni Interactions is Hiring a Customer service rep Near Dallas, TX

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money.

Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands.

We're passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it's our mission to support you at all stages of your contract.

Working from home can often feel isolating. That's why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

Get paid. Enjoy the Gig life.

  • Work from home
  • No hassles of commuting
  • Schedule your own hours
  • Work when it's convenient for you
  • Gain experience in different industries
  • High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the "Apply Now" button and completing your profile. As part of the application process, you'll need to take an online assessment which will only take 15 minutes to complete.

If you meet the requirements, you'll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests.

Don't forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat / email, helping them with all their needs.

Schedule :

  • Flexible work schedule options available
  • Majority of work hours are during weekdays and daytime
  • Opportunity to create a work schedule that works best for you

Earnings & Revenue :

  • Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
  • Pay is determined by your phone call status when assisting customers
  • Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors :

  • Exceptional written and verbal communication skills
  • Proven track record in customer service and delivering outstanding customer care
  • Keen attention to detail with strong problem-solving skills
  • Friendly, empathetic tone, and professional demeanor
  • Self-motivated, proactive, and resourceful mindset
  • Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements :

  • Quiet and secure work environment during working hours
  • Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
  • High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
  • Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
  • Valid and up-to-date antivirus software installed
  • Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
  • Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements :

  • Quiet, uninterrupted space
  • Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC.

Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship : The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment.

Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions.

When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Last updated : 2024-05-29

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$37k-46k (estimate)

POST DATE

03/06/2024

EXPIRATION DATE

08/29/2024

WEBSITE

omniinteractions.com

HEADQUARTERS

CHARLOTTE, NC

SIZE

25 - 50

FOUNDED

2016

CEO

CHARLES MARK COLLINS

REVENUE

$5M - $10M

INDUSTRY

Wholesale

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We specialize in business transformation and provide virtual customer contact solutions for fortune 1000 companies.

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The job skills required for Customer service rep include Customer Service, Problem Solving, Customer Care, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/29/2021: Chicago, IL

The best CSRs are genuinely excited to help customers.

12/07/2021: Saint Paul, MN

Customer service reps may use a variety of tools as part of their role.

12/10/2021: Juneau, AK

At banks, customer service reps may need to have some former experience handling money and making change.

12/23/2021: Youngstown, OH

Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

02/05/2022: Bismarck, ND

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

02/24/2022: Springfield, MO

Don’t worry about acquiring expensive gear; focus on the learning first.

02/10/2022: Helena, MT

Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.

01/26/2022: Santa Fe, NM

A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

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A strong Customer Service Background and entry level Accounting skills.

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Step 3: View the best colleges and universities for Customer Service Rep.

Butler University
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