Location

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

To assist the Spa Director with the daily overall operation of the Spa. Scheduling spa appointments and maximizing spa service opportunities. Communicating spa promotions with guests and associates, up-sell, and provide tours of the spa. Responsible for training and supporting associates. Open Wednesday- Sunday from 10am-6pm daily. 

Responsibilities

• Lead by example, demonstrating an exceptional level of professionalism for Staff to emulate. Create a motivating environment, reflecting positivity, recognition and daily support.
• Maintain in-depth knowledge of all Spa, Salon and Fitness offerings: services, product knowledge, packages, daily class schedules and programs
• Provide training for Associates. Create, maintain and enhance training initiatives for the team.
• Supports new Omni Safe and Clean protocols throughout the spa to support Omni's Covid-19 related sanitation protocols. 
• Check guests in and out according to Omni Standards
• Resolve guest and associate concerns through empowerment and optimal resolutions.
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Greets guests & members, providing information and directions as necessary.
• Ensure that guests are properly checked in and out of lockers as necessary.
• Instructs guests where they may change and/or dress for Spa treatments and experiences.
• Maintain locker room in sanitary and safe condition to include shower areas, and vanities.
• Maintain all guest lounge and deck areas in neat and sanitary condition.
• Maintain Spa spaces in a fashion that ensures neat, safe and sanitary conditions.
• Participates in backbar and retail inventory as directed.
• Conducts tours of the spa and related facilities.
• Must maintain client and spa business confidentiality/privacy at all times.
• Complete other duties as assigned by management.

Qualifications

• Ability to accurately and efficiently input information into computer systems
• Ability to prioritize, organize and follow up all responsibilities
• Ability to work a flexible schedule to include nights, weekends and holidays
• Ability to communicate effectively
• Previous customer service experience
• Previous cashiering experience is preferred
• High school diploma or equivalent.
• Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.