Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

The Spa Front Desk Agent is responsible for the creation and eminence of reservations / Spa Front Desk Reception.

Responsibilities

• Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques.
• Schedule lunches and scrub shifts at appropriate times throughout the day.
• Verify that future lunch and scrub shifts are entered correctly.
• Provide proactive and efficient customer service.
• Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.
• Keep accurate records of guest correspondence.
• Demonstrate extensive familiarization with resort features, policies and procedures.
• Communicate efficiently and effectively with guests, members and associates.
• Sell gift certificates to guests, members and associates.
• Be accountable for all procedures involving collection and posting of payment and distribution of gift certificates.
• Work closely with spa group sales staff to accommodate group reservations.
• Assist with room utilization with therapists.
• Perform confirmation calls on a daily basis according to policy.
• Accountability for cash banks, deposits, and all POS transactions and reports when working reception.
• Assist in all areas of the spa when needed, TEAMWORK is a must.
• Checking guests in and out of the spa when working reception. Use of Aspire Selling Technique.
• Engaging in proper communication with fellow associates and reading and following memos. Following all department policies and procedures.

Qualifications

• High school diploma or general education degree (GED)
• Experience with handling cash, experience in hospitality field,
• flexibility with schedule with weekend work required.
• Good organizational skills and attention to detail required.

Pay Rate: $21.00/hr

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.