Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Join our team and earn a $250 sign on bonus and a free ski pass at Bretton Woods!!

*Now hiring for November 2023!

The role of the Ski Sales Call Center Agent is to Sales and reservations for all ski school sales points and reservation services.

Responsibilities

• Provide the best guest service based on Omni Service Standards.
• Daily set-up, operation and cleanliness of Ski School and Hobbits/ Sales desk and Call center.
• A complete understanding of all Ski School Programs and products and how to sell them to our guest.
• Be able to make cash, credit card transactions.
• Administer daily computer system opening and closing in RTP station.
• Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, Ski School and Hobbits and Ski Patrol.
• Responsible for distributing information to guests and associates for all aspects of the ski area such as; trail conditions, events and activities, lift opening and closings
• Input of Instructor schedules and making schedule changes in RTP.
• Tracking training for staff training in RTP.
• Administer daily closing cash outs and balancing end of day deposits.
• If you are a trained instructor you may be asked to teach a lesson.
• Have a clear understanding of all resort and ski school policies and procedures based on Omni Resorts standards and staff manual.

Qualifications

• Must have excellent customer service skills
• Must be able to work weekends and holidays
• Previous cashier/guest service experience preferred

Omni Hotels and Resorts is an equal opportunity employer.