1 Rooms Controller Job in Atlanta, GA
Omni Hotels & Resorts is Hiring a Rooms Controller Near Atlanta, GA
Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.
Job Description:The Rooms Controller is responsible for managing the assignment of rooms and supports the operation by serving as the liaison between convention services, housekeeping and the front office.
Responsibilities:- Completing a daily checklist, which includes the running of reports and preparing for same day and future arrivals.
- Setting traces for operational departments to ensure all guest requests are handled.
- Blocking reservations in rooms based on guests Loyalty status, direction from group resumes, guest preferences or dynamic package upgrades.
- Answering both internal and external guest calls and assisting with room moves.
- Managing the Queue list and communicating when rooms are ready via phone and ALICE text messaging.
- Working alongside other departments to ensure a high level of guest satisfaction.
- Pre-registering and pre-keying small and large group blocks.
- Pre-keying Online Check-ins
- Preparing package inserts for all arriving package guests.
- Balancing of the house.
- Supports the Front Desk when needed to expedite service for our guests.
- Assists with adding or removing rooms from OOS & OOO statuses.
- Assists with clearing of open folios and reaching out to guests when needed to obtain payment.
- With the assistance of Housekeeping ensure that showrooms are ready for scheduled and last-minute site inspections.
- Responding to Expedia Realtime Feedback
Must have at least 2 yrs experience with Front Office operations (PBX, FD Agent, FD Supervisor) Must be able to communicate effectively
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job Summary
Full Time
$28k-37k (estimate)
04/21/2024
05/08/2024
omnihotels.com
DALLAS, TX
7,500 - 15,000
1996
ROBERT B ROWLING
$200M - $500M
Accommodations
Related Companies
The following is the career advancement route for Rooms Controller positions, which can be used as a reference in future career path planning. As a Rooms Controller, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Rooms Controller. You can explore the career advancement for a Rooms Controller below and select your interested title to get hiring information.
If you are interested in becoming a Rooms Controller, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Rooms Controller for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Rooms Controller job description and responsibilities
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.
03/04/2022: Saint Petersburg, FL
Organize and coordinate check-in/pre-registration procedures for arriving groups.
02/17/2022: Laramie, WY
Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
03/18/2022: Buffalo, NY
They hold complete understanding of the types of rooms available with the facility.
04/11/2022: Orange, CA
Based on their knowledge of rooms, they even suggest guests on the rooms that would be comfortable for them.
03/22/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Rooms Controller jobs
A good room controller actively listen to and consider the concerns of other associates, responding appropriately and effectively.
03/17/2022: Gainesville, FL
They also develop and maintain positive productive working relationships with other associates and departments.
02/11/2022: Bergenfield, NJ
This role needs good level of English and strong organizational and time management skills.
04/17/2022: Harlingen, TX
The controller needs attention to detail and an ability to act under pressure.
02/06/2022: Florence, SC
Those with previous controller experience may take less time to become fully certified.
03/09/2022: Queens Village, NY
Step 3: View the best colleges and universities for Rooms Controller.
