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Omni Hotels & Resorts
Frisco, TX | Other
$27k-36k (estimate)
11 Months Ago
Resort Guest Experience & Activities Planner
$27k-36k (estimate)
Other | Accommodations 11 Months Ago
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Omni Hotels & Resorts is Hiring a Resort Guest Experience & Activities Planner Near Frisco, TX

Location

THE MODERN HOME OF AMERICAN GOLF

Located 30 miles north of downtown Dallas, Omni PGA Frisco Resort is the largest resort currently in development in the country. Opening spring 2023, the resort will feature 500 guest rooms and suites, 10 four-bedroom ranch houses, three pools, including an adults-only rooftop infinity pool, a destination spa, Lounge by Top Golf, and over 127,000-square feet of indoor and outdoor meeting and event space. An expansive retail and entertainment district will feature dining, shopping and an outdoor stage set to be activated for concerts and outdoor programming. The Resort will become a leading destination for golf providing an unparalleled experience for those who are advanced players, new to the game, and everything in between. The resort will offer 46 holes of golf designed by Beau Welling and Gil Hanse, including two 18-hole championship golf courses, a lighted 10-hole short course, and a lighted two-acre putting green. 

Job Description

Position Summary: The Guest Experience Planner will be responsible for enhancing the Omni PGA Frisco pre-arrival experience. They will offer an anticipatory service to guests looking to make a reservation or with an existing reservation looking to have a curated experience. The job duties will include being a reservation concierge who will assist guests with making room, golf, spa, and food & beverage and other experience enriching reservations to facilitate a seamless fun filled stay. This guest outreach is also anticipated to help increase room and ancillary revenue streams.Guest Experience Agents will be responsible for understanding the basic tenets of revenue merchandising and with integrating that knowledge into the reservation sales process.

Competitive Pay Rate plus commission potential!

Responsibilities

Responsibilities:

  • Ensure that all Moments of Service standards are met
  • Take reservation calls from customers and OmniRez agents requesting on-property assistance or any other calls pertaining to room, golf, spa, tennis, and F&B reservations
  • Answer guest calls within 3 rings and return voice messages/reply to guest emails within 24 hours of receipt
  • Input new room reservations into Opera and modify and/or cancel existing room reservations, as needed
  • Be an expert with making room reservations in Opera. Be extremely knowledgeable on all promotions and special events at the property.
  • Be an expert with making activity related reservations (golf/spa/dinner/ cabana/etc.) reservations in ResortSuite
  • Contact guests with existing reservations to offer them PlusOne assistance by pre-booking them their Spa, Golf and Dining reservations
  • Have consistent knowledge of hotel services (outlet hours of operation, golf course maintenance schedule, spa services, activities calendar, local attractions, local events etc.) and events; communicate to guests via phone and/or email
  • Have thorough understanding of how to sell golf, spa, cabanas, etc. and have knowledge of pricing of all ancillary revenue areas
  • Send outbound emails to Transient reservations on the books offering room upgrades and ancillary upsells as directed by management
  • Monitor BC Reservations mailbox & 3rd party channels via extranet; respond within 24 business hours
  • Assist Front Desk with reservations inquiries, billing questions, room assignments, etc.
  • Create and maintain transient room blocks and be the servicing manager on golf room blocks (such as transient golf groups)
  • Handle all billing, room requests, amenities, etc. are for transient room blocks
  • Assist with 3rd party/wholesale, ESP, and travel agent reservation inquiries
  • Detail reservations with notes/comments to maintain proper communication with the Front Desk and to ensure guest satisfaction
  • Upsell reservations to standard or dynamic packages and upper room types
  • Provide feedback to management on selling opportunities, activities, promotions, etc.

Qualifications

  • Previous hotel reservations and/or Front Desk experience is preferred
  • Knowledge of Opera and FDC is ideal
  • High school diploma or equivalent
  • Must be proficient in Excel, Outlook and other general computer skills
  • Must be able to communicate effectively with internal and external guests
  • Must be able to work Monday- Saturday with the occasional holiday weekend

Working Environment:

  • Interior of hotel, in normal office conditions.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

SALARY

$27k-36k (estimate)

POST DATE

05/18/2023

EXPIRATION DATE

04/22/2024

WEBSITE

omnihotels.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1996

CEO

ROBERT B ROWLING

REVENUE

$200M - $500M

INDUSTRY

Accommodations

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